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Mitchells & Butlers PLC; Gillingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible shifts

33% discount across brands

20% discount for friends and family

Pension

28 days holiday

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC is recruiting for a Shift Supervisor at The Queens Head in Gillingham. This role focuses on welcoming guests, delivering great service, and training staff to uphold high standards. You will lead a team and manage day-to-day operations in a busy pub environment.

Join Ember Inns’ community-focused venue as a key team member, with opportunities to develop leadership skills, ensure safety, and maintain a welcoming atmosphere for every guest.

Qualifications

• Experience in hospitality or pub operations.
• Proven ability to lead and train a team.
• Commitment to high standards of cleanliness and safety.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team.
• Be a shift leader.
• Be a role model for your teams, helping with their training.
• Maintain high standards of cleanliness and safety.

Skills

Hospitality experience

Team leadership

Guest service excellence

Training staff

Job description

Shift Supervisor

Company: Mitchells & Butlers PLC Salary: Competitive Salary Hours: Full-time Location: Gillingham, ME8 0HT Job type: Permanent Posting date: 27 Sept 2026 Closing date: 10 Oct 2026

Summary

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Shift Supervisor atthe Queens Head, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Ember Inns, a local to be proud of. Think, traditional pub grub, roaring fires and real ales set at the heart of the community. If you want to be part of the Inn crowd, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials - work hard, play hard!
• You will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team.
• Be a shift leader.
• Be a role model for your teams, helping with their training.
• Maintain high standards of cleanliness and safety.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Proud member of the Disability Confident employer scheme

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.