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HTG-UK; Exeter; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Sick pay after 12 months

Employee Assistance Programme

Pension Scheme

Fully funded training

Uniform provided

Refer a Friend £500

Career development

Engaging workplace culture

Job summary

HTG-UK in Exeter is seeking Mental Health Ambulance Care Assistants to join our dedicated team, delivering safe, compassionate transport for people in mental health crisis. You will drive ambulances and support patients during journeys, while following care plans and safety protocols.

The role includes collaboration with healthcare professionals to ensure high standards of patient care. You will thrive in unpredictable environments, manage distress, and work well in teams.

Qualifications

• Enhanced DBS Check (onboarding)
• Right to Work in the UK
• Full UK Manual Driving Licence
• Satisfactory Employment and Character References
• Satisfactory Medical Assessment
• Paid two-week mandatory training on commencement

Responsibilities

• Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.
• Build trust with patients using active listening and compassionate communication.
• Follow care plans, risk assessments, and safety protocols.
• Use de-escalation techniques to support patients in distress while maintaining their dignity.
• Record patient information accurately using digital or paper systems.
• Drive and maintain company vehicles in line with policies and procedures.
• Maintain a clean, fully equipped vehicle at the start of each shift.
• Collaborate with healthcare professionals to ensure high standards of patient care.

Job description

Exciting opportunities available for Mental Health Ambulance Care Assistants to join our team in Exeter

Who are we?

Therapeutic Response HTG-UK is a specialist mental health ambulance provider, delivering safe, compassionate, and trauma-informed transport for people experiencing a mental health crisis.

Our specialist teams support patients with mental health conditions, learning disabilities, neurodivergence, and cognitive impairments. Using purpose-built, low-stimulus vehicles designed to promote dignity, comfort, and safety, we help ensure every journey is both supportive and therapeutic.

What Can You Expect?

You would be joining us in the role a Mental Health Ambulance Care Assistant, delivering a vital and urgent service to our patients with complex mental health needs. You will thrive in unpredictable environments, be skilled at managing distress and risk, calm in the face of aggression and violence and work well in teams.

You’ll be someone who is empathetic and passionate about upholding human rights and understand that people with mental health difficulties are likely to have experienced some adversity in their lives and therefore they deserve to be treated with dignity and respect. You’ll be responsible for both driving the ambulance and supporting patients during their transport.

Summary of Main Duties Include

• Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.
• Build trust with patients using active listening and compassionate communication.
• Follow care plans, risk assessments, and safety protocols.
• Use de-escalation techniques to support patients in distress while maintaining their dignity.
• Record patient information accurately using digital or paper systems.
• Drive and maintain company vehicles in line with policies and procedures.
• Maintain a clean, fully equipped vehicle at the start of each shift.
• Collaborate with healthcare professionals to ensure high standards of patient care.

What’s in it for you?

• £14.55 per hour
• Contractual Sick Pay after 12 months service
• Employee Assistance Programme delivered by the UKs #1 EAP service- Health Assured
• Increased holiday allowance for long service
• Refer a Friend Earn up to £500 for each friend you bring on board
• Pension Scheme
• Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• Enhanced DBS Check (conducted during onboarding if successful)
• Right to Work in the UK
• Full UK Manual Driving Licence
• Satisfactory Employment and Character References
• A Satisfactory Medical Assessment
• Successful candidates will also need to successfully complete a paid two-week mandatory training course on commencement of employment.

The Company's Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisations requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Proud member of the Disability Confident employer scheme

Mental Health Ambulance Care Assistant

Company: HTG-UK

Salary: from £14.55 an hour

Hours: Full-time

Location: Exeter

Working pattern: Field-based

Job type: Permanent

Posting date: 24 Sept 2026

Closing date: 6 Oct 2026

Summary

Exciting opportunities available for Mental Health Ambulance Care Assistants to join our team in Exeter

Who are we?

Therapeutic Response HTG-UK is a specialist mental health ambulance provider, delivering safe, compassionate, and trauma-informed transport for people experiencing a mental health crisis.

Our specialist teams support patients with mental health conditions, learning disabilities, neurodivergence, and cognitive impairments. Using purpose-built, low-stimulus vehicles designed to promote dignity, comfort, and safety, we help ensure every journey is both supportive and therapeutic.

What Can You Expect?

You would be joining us in the role a Mental Health Ambulance Care Assistant, delivering a vital and urgent service to our patients with complex mental health needs. You will thrive in unpredictable environments, be skilled at managing distress and risk, calm in the face of aggression and violence and work well in teams.

You’ll be someone who is empathetic and passionate about upholding human rights and understand that people with mental health difficulties are likely to have experienced some adversity in their lives and therefore they deserve to be treated with dignity and respect. You’ll be responsible for both driving the ambulance and supporting patients during their transport.

Summary of Main Duties Include

• Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.
• Build trust with patients using active listening and compassionate communication.
• Follow care plans, risk assessments, and safety protocols.
• Use de-escalation techniques to support patients in distress while maintaining their dignity.
• Record patient information accurately using digital or paper systems.
• Drive and maintain company vehicles in line with policies and procedures.
• Maintain a clean, fully equipped vehicle at the start of each shift.
• Collaborate with healthcare professionals to ensure high standards of patient care.

What’s in it for you?

• £14.55 per hour
• Contractual Sick Pay after 12 months service
• Employee Assistance Programme delivered by the UKs #1 EAP service- Health Assured
• Increased holiday allowance for long service
• Refer a Friend Earn up to £500 for each friend you bring on board
• Pension Scheme
• Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• Enhanced DBS Check (conducted during onboarding if successful)
• Right to Work in the UK
• Full UK Manual Driving Licence
• Satisfactory Employment and Character References
• A Satisfactory Medical Assessment
• Successful candidates will also need to successfully complete a paid two-week mandatory training course on commencement of employment.

The Company's Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisations requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.