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Mortgage Advice Bureau; East Midlands; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Mortgage Advice Bureau in Derby is hiring an Onboarding Officer to join the Adviser Onboarding team. You will guide Advisers, firms and lead sources through the application process, performing compliance checks and warm, informative conversations to ensure candidates meet our standards.

You will build strong relationships with business owners and regional managers, run checks, complete reference and due diligence activities, and maintain accurate records across systems to keep our network safe

Qualifications

• A knack for building positive relationships.
• Strong attention to detail.
• Tenacity and an inquisitive mindset.
• Ability to work to targets and tight deadlines.
• A solution-focused approach to challenges.
• Organised, structured and steady under pressure.

Responsibilities

• Build strong relationships with business owners, regional managers, and applicants.
• Run internal and external searches on applicants to verify details.
• Assess applications to minimise risk and keep the network secure.
• Respond to adviser queries with clarity and a friendly tone.
• Be a positive ambassador for the MAB brand.
• Carry out thorough reference checks.
• Carry out due diligence activities for all advisers.
• Maintain accurate adviser and business records across internal systems and provider platforms.

Skills

Relationship building

Attention to detail

Tenacity

Targets & deadlines

Solution-focused

Organisation

Tools

Microsoft Office

Job description

Hybrid - 3 days at our Derby office, 2 days working from home

About the role

We’re on the lookout for an Onboarding Officer to join our growing Adviser Onboarding team - the friendly detectives who make sure every Mortgage Adviser joining MAB’s network is exactly who they say they are and meets our high standards.

You’ll be the helpful guide (and occasional myth‑buster!) for Advisers, firms and lead sources as they move through our application process. From compliance checks to warm conversations and curious investigation, you’ll play a key part in bringing great advisers into our network safely and smoothly.

What you’ll be doing

• Building great working relationships with business owners, regional managers, and individual applicants
• Running internal and external searches on applicants to ensure everything stacks up
• Assessing applications to minimise risk and keep our network secure
• Answering adviser queries with confidence, clarity and a friendly tone
• Being a positive ambassador for the MAB brand
• Completing thorough reference checks
• Carrying out due diligence activities for all advisers
• Maintaining accurate adviser and business records across internal systems and provider platforms

About You

You’re naturally curious, love getting things right first timeand enjoy speaking with people from all walks of life. You’re calm under pressure, organised by instinct, and always happy to go the extra mile to uncover answers and smooth out bumps in the journey. To be successful in this role, you will have:

• A knack for building positive relationships
• Strong attention to detail
• Tenacity and an inquisitive mindset
• Ability to work to targets and tight deadlines
• A solution-focused approach to challenges
• Confident with the Microsoft Office suite
• Organised, structured and steady under pressure

Please note this is not a Recruitment or HR role,it sits within our Sales division, focusing on adviser onboarding and due diligence rather than talent acquisition.

The internal title for this role is 'Onboarding Case Officer'.

Recruitment Process

1st stage:1st stage: In-person interview with the Hiring Manager and a member of the team.

What’s In It For You?

• Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service)plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts,free entertainment tickets, plus much more!
• Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
• A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
• A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work

Everyone is Welcome

At MAB, we value different experiences and perspectives which adds diversity and value to our culture.As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.

Use of AI

We recognise that AI tools can be a helpful way to articulate your qualities, skillsand experience when applying for roles. It’s important to us, however, that we see the real

you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.

Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. Wewon't be accepting speculative CVs from recruitment agencies, with a full PSL in place.