Commissions Associate FTC

Mortgage Advice Bureau; East Midlands; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private Medical Insurance (Vitality)

25 days annual leave

Matched pension contribution

Share save scheme

Retail discounts

Entertainment tickets

Flexible hybrid hours

Learning & Development offers

Inclusive culture

Job summary

Mortgage Advice Bureau is seeking a Commissions Team Administrator on a fixed-term 6-month contract. This full-time role (37.5 hours/week) is hybrid, with 3 days in Derby and 2 days from home after training, offering up to £26,000 plus benefits.

You will support processing and reconciling commission payments, handling queries, and improving processes within a market-leading finance environment. Training and progression are provided to help you succeed.

Qualifications

• Experience in finance, administration or office-based settings is beneficial but not essential.
• Customer-focused approach with professional communication.
• Excellent attention to detail and ability to work accurately with data and systems.
• Strong organizational skills with ability to manage priorities.
• Confidence using Microsoft Office applications, particularly Excel and Outlook.
• Proactive approach to identifying and resolving issues.
• Strong communication and relationship-building skills.
• Ability to work independently while contributing to a collaborative team.

Responsibilities

• Process and reconcile commission payments accurately and efficiently.
• Support weekly import and validation of commission statements.
• Liaise with lenders and insurance providers to resolve commission queries.
• Investigate and respond to Zendesk and banking queries within service levels.
• Collaborate with teams to investigate issues and deliver resolutions.
• Handle telephone and email enquiries professionally with high quality support.
• Maintain accurate records across multiple systems.
• Ensure tasks comply with internal controls and quality standards.
• Support continuous improvement initiatives within the team.

Skills

Attention to detail

Problem solving

Customer focused

Strong communication

Organization

Teamwork

Proactive

Willing to learn

Independence

Excel proficiency

Tools

Microsoft Excel

Microsoft Outlook

Job description

Fixed-Term Contract: 6 Months

Full-time (37.5 hours per week, Monday to Friday)

Hybrid working, 3 days in our Derby office and 2 days working from home following successful completion of training

Up to £26,000 plus benefits

The best work often happens behind the scenes.

At MAB, our Commissions team plays a vital role in making sure advisers and Appointed Representatives receive accurate and timely commission payments.

As a Commissions Team Administrator, you'll be part of the team keeping everything running smoothly, from processing payments and resolving queries to investigating discrepancies and improving processes. It's a role where attention to detail, problem-solving and teamwork make a real difference every day.

Whether you're looking to build on existing experience or take your first step into a finance-focused career, we'll provide the training and support to help you succeed.

The Role

This is an exciting opportunity to join a fast-paced and collaborative team where accuracy, organisation and attention to detail are highly valued.

You’ll be responsible for supporting the processing and reconciliation of commission payments, managing queries and ensuring information is maintained accurately across our systems. No two days are quite the same, and you’ll have the opportunity to work with colleagues across the business while developing your understanding of finance operations within a market-leading organisation.

What You'll Be Doing

• Processing and reconciling commission payments accurately and efficiently.
• Supporting the weekly import and validation of commission statements.
• Liaising with lenders and insurance providers to resolve commission and payment-related queries.
• Investigating and responding to Zendesk and banking queries within agreed service levels.
• Working collaboratively with teams across the business to investigate issues and deliver effective resolutions.
• Handling telephone and email enquiries professionally, providing a high standard of support.
• Maintaining accurate records across multiple systems.
• Ensuring tasks are completed in line with internal controls, processes and quality standards.
• Supporting continuous improvement initiatives within the team.

What We're Looking For

We're looking for someone who enjoys solving problems, takes pride in accuracy and can build positive relationships with colleagues and stakeholders. You'll be organised, proactive and keen to learn in a supportive team environment.

You'll Bring

• Experience within a finance, administration or office-based environment would be beneficial but isn't essential.
• A strong customer‑focused approach and professional communication style.
• Excellent attention to detail and the ability to work accurately with data and systems.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence using Microsoft Office applications, particularly Excel and Outlook.
• A proactive and resourceful approach to identifying and resolving issues.
• Strong communication skills with the ability to build effective working relationships.
• The ability to work independently while contributing positively to a collaborative team.
• A willingness to learn and develop within a finance‑focused role.

Our Values

Take Ownership

We take responsibility for outcomes, individually and collectively. We follow through, act proactively and hold ourselves to high standards.

Customer First

We put our customers at the centre of how we communicate, support and deliver our work.

Stronger Together

We achieve more when we collaborate, support one another and celebrate success collectively.

Embrace Change

We evolve, adapt and actively look for better ways to work. We see change as an opportunity to improve.

Recruitment Process

Stage 1: Teams interview

Stage 2: Face‑to‑face interview at our Derby office

What's In It For You?

• Private Medical Insurance (Vitality)
• 25 days annual leave (increasing to 28 with service) plus your birthday off
• matched pension contribution (L&G)
• share save scheme (Equinity)
• retail discounts
• free entertainment tickets
• plus much more!
• Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
• A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
• A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work

Everyone is Welcome

At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.

We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact [e-mail].

Use of AI

We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.

Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.