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Countrywide Hotels group; Denham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Countrywide Hotels group seeks an experienced HR professional to provide comprehensive hotel HR support, implement the training plan linked to employee development, and assist with recruitment for the Management Team to foster a recognition environment staff want to work in.

Responsibilities include budget management for recruitment, training and uniforms; managing sickness, holidays and absence records; overseeing appraisals, disciplinary and grievance handling; ensuring SOPs, safety training

Responsibilities

• Manage budgets for recruitment, training and uniforms in line with profitability and statutory requirements.
• Discuss manpower planning and identify recruitment needs with line managers.
• Ensure job specifications and descriptions follow the company format and are up to date.
• Lead recruitment for all positions up to Head of Department with speed and cost-effectiveness.
• Monitor sickness and absence records and ensure appropriate action is taken.
• Monitor holidays and encourage even spread across the year.
• Manage employee relations, providing advice on disciplinary and grievance procedures.
• Oversee the hotel appraisal process and ensure personal development plans reflect needs.
• Maintain company appearance standards across staff.
• Manage staff welfare policies and organise staff social events.
• Ensure comprehensive induction for new employees and effective departmental induction.
• Monitor training during probation and make necessary adjustments.
• Support implementation of SOP standards and record training in matrices.
• Identify training needs with HODs and ensure attendance at identified training.
• Plan and implement the annual hotel training plan with quarterly audits.
• Deliver statutory and customer care training as required.
• Maintain training records and evaluate training effectiveness.
• Manage H&S and Food Hygiene e-learning via Flow system.
• Build relationships with local colleges and universities.
• Provide apprenticeships in line with budget and government funding initiatives.
• Ensure all HR and legal documentation is completed and securely stored in Fourth Hospitality.
• Fully implement HR SOPs and monitor compliance.
• Ensure care for health and safety of yourself and others at work.
• Co-operate to maintain a safe and secure working environment and comply with safety procedures.
• Be familiar with and follow disciplinary and grievance procedures.
• Participate in training identified as beneficial to your role.
• Undertake other reasonable tasks as required by management.

Job description

SCOPE OF POSITION:

To provide comprehensive and professional HR support for the hotel. Implement the hotel training plan, linked to the development needs of the employees, hotel and business demands. Support with relevant recruitment needs of the Management Team and be integral to creating a recognition environment that people want to work within.

AREAS OF RESPONSIBILITY:

PROFIT

• 1. To manage the allocated budgets for recruitment, training and uniforms in line with operational profitability and business demands; statutory requirements and with the authority of the Financial Controller and Cluster General Manager.
• 2. To manage and ensure that within recruitment we a utilising the most effective and cost effective methods.

PEOPLE

• 1. To discuss manpower planning and identify recruitment needs with respective line managers, agreeing best employment options.
• 2. In liaison with Departmental Managers ensure job specifications are produced for all vacancies following the company standard format and that job descriptions are kept up to date.
• 3. To carry out the recruitment process for all positions up to Head of Department in liaison with the relevant Departmental Manager and General Manager placing direct advertisements or registering vacancies with recruitment agencies as appropriate, ensuring speed of response and cost effectiveness.
• 4. Evaluate the success of recruitment and report on response, costs and results on a monthly basis via HR Action plan updates with the General Manager.
• 5. To undertake job chats with new starters at end of first month and exit interviews with all leavers in order to identify any issues which need addressing and ensure these are brought to the attention of the relevant manager.
• 6. Ensure accurate records of sickness and absence are maintained and appropriate action is taken where applicable.
• 7. Monitor holidays taken and encourage the even spread across the year.
• 8. To manage all Employment Relations issues, giving advice and support to Managers throughout any Disciplinary and Grievance issues ensuring that company procedures are followed at all times.
• 9. To manage the Hotel's appraisal process, ensuring that appraisals take place for all staff using the company format and timescales and that everyone has a realistic personal development plan/objectives set for them which reflect the needs of their current role and both business and personal targets and goals.
• 10. To ensure that Company appearance standards are maintained at all times.
• 11. To manage all staff welfare policies, procedures and benefit schemes, chair the staff consultative committee and be instrumental in organising staff social events.

Training and Development

• 1. To ensure a comprehensive company induction and a thorough effective departmental induction (including Health & Safety) is carried out for all new employees in a timely manner to give them the core information & training needed to help them settle in quickly.
• 2. To monitor training during the initial three month probationary period and ensure adjustments are made as necessary for individuals.
• 3. To support, monitor and evaluate the implementation of the CWH SOP standards within the departments, assisting HOD's where appropriate to ensure that the SOP's are fully bedded in and that all training is recorded on employees individual training matrices.
• 4. Ensure that the identification of training needs is ongoing and in liaison with HOD's ensure that all employees attend any identified training to further develop their skills.
• 5. In conjunction with the Hotel team devise and implement the annual Hotel training plan, built on improving efficiency in the business, and carry out quarterly training audits to ensure that the plan continually reflects any shortfalls in skills.
• 6. To plan and deliver statutory & customer care training on a regular basis as required.
• 7. To ensure that full training records are maintained and that all training is evaluated for effectiveness in the workplace.
• 8. To manage the H & S and Food Hygiene e-learning programme via Flow system.
• 9. To build good relationships with local colleges/universities
• 10. To ensure that available training opportunities such as apprentices are provided in line with budget constraints utilising any government funding training initiatives.

PRODUCT

• 1. To ensure that all legal and company documentation is completed and processed correctly & securely for all employees and casual workers and that the Fourth Hospitality system is utilised to full advantage to maintain HR records and improve administration.
• 2. To fully implement the HR SOP to the agreed company standard and monitor and evaluate compliance on a regular basis.

GENERAL

• 1. To take reasonable care and responsibility for the Health & Safety of yourself and others who may be affected by your acts or omissions at work.
• 2. To co-operate fully with the Company in maintaining a safe & secure working environment, adhering to all relevant Security, Fire, Health & Safety & Food Safety legislation and procedures.
• 3. To be familiar with and ensure that the Company Disciplinary & Grievance procedures are followed at all times.
• 4. To participate fully in any training identified as beneficial to you and your role.
• 5. To undertake any other reasonable task or responsibility as required by the Cluster General Manager, Hotel Managers or the CWH Directors in order to meet our business needs.