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Greggs plc; Colne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay (paid weekly)

Colleague discount (up to 50%)

Free hot drinks on shift

Paid breaks

10% profit sharing for colleagues

Health and Wellbeing App

Holiday entitlement grows with career

Colleague share plans

Pension scheme (7% employer match)

Job summary

Greggs plc is seeking a Shift Manager to run the shop when the Manager isn’t on duty. You’ll lead the team, motivate colleagues, and ensure a brilliant customer experience across in-store, delivery, Click+Collect and drive-thru channels. You’ll inspire the team to deliver great results and maintain the shop to the highest standards.

You’ll be reliable with natural leadership and a passion for service. If you have prior supervisory experience in a customer-focused environment, we want to hear

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Proven customer service excellence.
• Ability to work across multiple channels (in-store, delivery, Click+Collect, drive-thru).

Responsibilities

• Inspire the team to deliver results and maintain the shop to high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products, including sandwiches and oven management.
• Ensure displays are fully stocked with a wide range of items.
• Keep the shop clean, tidy and presentable.

Skills

Leadership

Customer service

Team motivation

Shop floor operations

Job description

About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results andmaintainthe excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fullystocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean,tidyand presentable

What we can offer you

• Competitive paypaid weekly
• Colleague discountallowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinksfor you to enjoy while on shift
• Paid breaksallowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that growsas your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension schemeto help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helplineto help with your wellbeing
• Longserviceawardscelebrating key milestones in your career
• Savings and discountsfor your everyday shopping, leisure and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role,

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.