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Cyfoeth Naturiol Cymru; Cardiff, Swansea; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Civil Service Pension

28 days annual leave

Wellbeing benefits

Professional development

Job summary

Natural Resources Wales is offering two Facilities Apprentice opportunities based in Llandarcy and St Mellons (Cardiff). You will train toward a Level 3 Facilities Management Apprenticeship and gain hands-on experience across a diverse property portfolio.

This role involves travel to NRW sites across South Wales, requires a full UK driving licence, and offers a hybrid working pattern. Informal enquiries should be directed to Helen Beard at [e-mail].

Qualifications

• Basic literacy and numeracy skills demonstrated.
• GCSE English and Maths at grade C/Level 2 or equivalent.
• Willingness to learn and develop in a facilities environment.
• Great communication and customer service orientation.

Responsibilities

• Support the Estates and Facilities team with day-to-day tasks.
• Apply learning from apprenticeship to real-world situations.
• Develop relationships with colleagues, customers and contractors.
• Assist with basic Facilities administration and data entry.
• Assist with health and safety compliance and reporting.

Skills

Basic literacy

Numeracy

English (GCSE C/Level 2)

Education

GCSE English & Maths

Job description

Are you looking to take your first step into a rewarding career in Facilities Management?

We have two exciting Facilities Apprentice opportunities available, with one position based in Llandarcy and one in St Mellons, Cardiff. As part of our Facilities South team, you will gain hands on experience across a diverse property portfolio while working towards a Level 3 Facilities Management Apprenticeship.

This is more than an apprenticeship. It is an opportunity to learn from experienced professionals, develop practical skills and play a key role in supporting the workplaces that enable Natural Resources Wales to deliver its vital services. From helping maintain safe and compliant buildings to supporting customers, colleagues and contractors, you will gain valuable experience across all aspects of Facilities Management.

Working alongside a supportive and knowledgeable team, you will build the skills, confidence and experience needed to develop a successful career in Facilities Management, while making a real contribution from day one.

This role requires regular travel to NRW sites across South Wales to support the delivery of Facilities Management services. As a result, you must hold a full, current UK driving licence and be able to travel independently between locations.

As an organisation we support flexible working. You will be contracted to the NRW office at the above location and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Helen Beard at [e-mail]

Interviews will take place on week commencing 19th October 2026 through Microsoft Teams.

About us

NRW plays a vital role in protecting, enhancing and sustainably managing Wales's natural resources. As the principal environmental regulator, advisor and land manager in Wales, we work to ensure the sustainable use of natural resources for the benefit of people, nature and the economy.

Our Facilities team supports this important work by providing safe, effective and sustainable workplaces across the organisation. Joining the team will give you the opportunity to learn from experienced professionals while making a real contribution to the delivery of our services across Wales.

What you will do

• Support the Estates and Facilities team with day-to-day tasks that help maintain a safe and healthy working environment for staff, customers and contractors.
• You will apply the learning from your apprenticeship to real-world situations, gaining experience in areas such as building compliance checks, supporting maintenance activities, contractor management and other on-site tasks.
• You will develop good working relationships with colleagues, customers and contractors, offering helpful and friendly customer service as the first point of contact for Facilities queries.
• You will support basic Facilities administration, including entering accurate data, updating records, and using ICT systems under guidance.
• You will help the team meet health, safety and wellbeing standards by following procedures, identifying issues, and reporting concerns to qualified staff.
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

The role

Are you looking to take your first step into a rewarding career in Facilities Management?

We have two exciting Facilities Apprentice opportunities available, with one position based in Llandarcy and one in St Mellons, Cardiff. As part of our Facilities South team, you will gain hands on experience across a diverse property portfolio while working towards a Level 3 Facilities Management Apprenticeship.

This is more than an apprenticeship. It is an opportunity to learn from experienced professionals, develop practical skills and play a key role in supporting the workplaces that enable Natural Resources Wales to deliver its vital services. From helping maintain safe and compliant buildings to supporting customers, colleagues and contractors, you will gain valuable experience across all aspects of Facilities Management.

Working alongside a supportive and knowledgeable team, you will build the skills, confidence and experience needed to develop a successful career in Facilities Management, while making a real contribution from day one.

This role requires regular travel to NRW sites across South Wales to support the delivery of Facilities Management services. As a result, you must hold a full, current UK driving licence and be able to travel independently between locations.

As an organisation we support flexible working. You will be contracted to the NRW office at the above location and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Helen Beard at [e-mail]

Interviews will take place on week commencing 19th October 2026 through Microsoft Teams.

About us

NRW plays a vital role in protecting, enhancing and sustainably managing Wales's natural resources. As the principal environmental regulator, advisor and land manager in Wales, we work to ensure the sustainable use of natural resources for the benefit of people, nature and the economy.

Our Facilities team supports this important work by providing safe, effective and sustainable workplaces across the organisation. Joining the team will give you the opportunity to learn from experienced professionals while making a real contribution to the delivery our services across Wales.

What you will do

• Support the Estates and Facilities team with day-to-day tasks that help maintain a safe and healthy working environment for staff, customers and contractors.
• You will apply the learning from your apprenticeship to real-world situations, gaining experience in areas such as building compliance checks, supporting maintenance activities, contractor management and other on-site tasks.
• You will develop good working relationships with colleagues, customers and contractors, offering helpful and friendly customer service as the first point of contact for Facilities queries.
• You will support basic Facilities administration, including entering accurate data, updating records, and using ICT systems under guidance.
• You will help the team meet health, safety and wellbeing standards by following procedures, identifying issues, and reporting concerns to qualified staff.
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

• You will need basic literacy and numeracy skills, supported by GCSE grade C / Level 2 (or equivalent) in English and Maths.
• You should have basic ICT skills and the ability to learn new systems, as you will use digital tools and software to support tasks.
• An awareness of how Facilities services are planned, delivered and improved, including health and safety, customer service, sustainability and building operations.
• An interest in Facilities Management, property management, customer service or building maintenance is desirable, along with a willingness to develop your knowledge of health and safety in a workplace environment.
• Good communication and interpersonal skills are important, as you will work closely with colleagues, contractors and customers to support day-to-day activities.
• The ability to organise your time, follow instructions and take initiative when appropriate.
• A full UK driving licence

Welsh Language level requirements

• Essential: Level A1 - Entry level

Please note If you do not meet the Welsh language level requirements for this role your application will not be shortlisted.

Additional Information

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.

Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route.

Benefits

This role will offer a range of benefits, including:

• Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme)
• 28 days annual leave, rising to 33 days
• generous leave entitlements for all your life needs
• commitment to professional development
• health and wellbeing benefits and support
• weekly wellbeing hour to use as you choose

See full details for all the employee benefits you will receive.

Please keep reading

We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.

We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses.

We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.

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Addysg Oedolion Cymru I Adult Learning Wales