Money Advice Manager — Lead Debt Support Teams

Citizens Advice West Suffolk; Bury St Edmunds; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Citizens Advice West Suffolk is seeking an experienced Money Advice Manager to lead and develop our Money Advice and Crisis Resilience Fund Teams. You will provide supervision, guide advisers, and ensure high-quality advice that meets recognised standards, improving outcomes for clients facing financial hardship.

The role is based primarily in Bury St Edmunds with travel to other offices, and requires on-site, full-time commitment. Disability Confident employer scheme is noted in the posting.

Responsibilities

• Provide line management and day-to-day supervision of advisers.
• Oversee complex debt cases and ensure compliance with advice quality standards.
• Support continuous staff and volunteer development and training.
• Maintain a high-performing, client-focused service delivering positive outcomes.

Job description

Citizens Advice West Suffolk is seeking an experienced Money Advice Manager to lead and develop our Money Advice and Crisis Resilience Fund Teams. You will provide supervision, guide advisers, and ensure high-quality advice that meets recognised standards, improving outcomes for clients facing financial hardship.

The role is based primarily in Bury St Edmunds with travel to other offices, and requires on-site, full-time commitment. Disability Confident employer scheme is noted in the posting.