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Furness Building Society; Brighton; Presencial; GBP 20.000 - 23.000; Jornada completa

Descripción de la vacante

Furness Building Society invites applications for a Branch Member Assistant. This permanent, full‑time role is based on-site at LA18 4HZ and offers a supportive culture with ongoing development opportunities.

You will provide exceptional member experiences in Branch and promote the Society’s services including our digital platforms, while identifying and mitigating risks in line with our risk framework. You will follow procedures, support community initiatives, stay up to date with mandatory

Responsabilidades

• Provide exceptional member experiences in Branch and promote the Society’s services including our digital platforms.
• Effectively identify, assess and mitigate risks in line with the Society’s risk management framework and regulatory expectations.
• Undertake all activities in line with Society procedures and processes, ensuring that conduct rules are met.
• Seize opportunities to achieve and exceed your agreed objectives, contributing to the Society’s 9 objectives and strategic plan.
• Ensure good member outcomes through the application of the concepts of Consumer Duty.
• Follow the Society’s Complaints Procedure to deal with member complaints, escalating where appropriate.
• Engage with local communities through supporting initiatives and events taking place.
• Keep up to date with online training, including mandatory refresher training and manual reading.
• Proud member of the Disability Confident employer scheme

Descripción del empleo

An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.

In this role you will:

Provide exceptional member experiences in Branch, alongside promoting the Society’s services including our digital platforms.

Effectively identify, assess and mitigate risks in line with the Society’s risk management framework and regulatory expectations.

Undertake all activities in line with Society procedures and processes, ensuring that conduct rules are met.

Seize opportunities to achieve and exceed your agreed objectives, playing your part in the Society’s Our 9 objectives and strategic plan.

Ensure good member outcomes through the application of the concepts of Consumer Duty.

Follow the Society’s Complaints Procedure to deal with member complaints, escalating where appropriate.

Engage with our local communities through supporting initiatives and events taking place.

Keep up to date with online training, including mandatory refresher training and manual reading.

Proud member of the Disability Confident employer scheme

Member Assistant

Company: Furness Building Society

Hours: Full-time

Location: LA18 4HZ

Working pattern: On-site

Job type: Permanent

Posting date: 29 Sept 2026

Closing date: 11 Oct 2026

Summary

An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.

In this role you will:

Provide exceptional member experiences in Branch, alongside promoting the Society’s services including our digital platforms.

Effectively identify, assess and mitigate risks in line with the Society’s risk management framework and regulatory expectations.

Undertake all activities in line with Society procedures and processes, ensuring that conduct rules are met.

Seize opportunities to achieve and exceed your agreed objectives, playing your part in the Society’s Our 9 objectives and strategic plan.

Ensure good member outcomes through the application of the concepts of Consumer Duty.

Follow the Society’s Complaints Procedure to deal with member complaints, escalating where appropriate.

Engage with our local communities through supporting initiatives and events taking place.

Keep up to date with online training, including mandatory refresher training and manual reading.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.