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Broxtowe Borough Council; Beeston; On-site; GBP 31,000 - 32,000; Full time

Job summary

Broxtowe Borough Council is seeking a Housing Options Officer to deliver and improve its Housing Options service in Beeston. The role involves interviewing customers, assessing housing needs, and determining guidance and duties under statutory requirements.

A key focus is preventing homelessness and helping residents stay in their homes or find alternative accommodation, working with agencies and stakeholders.

Qualifications

• Interview customers and assess housing situations in line with statutory duties.
• Investigate to determine assistance and duty owed under relevant legislation.
• Prevent homelessness and help customers find suitable housing.

Responsibilities

• Interact with customers daily, including those in distress.
• Work as part of the Housing Options Team and manage a caseload.
• Communicate effectively in writing and verbally.

Job description

Broxtowe Borough Council is looking to recruit a Housing Options Officer to help deliver and improve its Housing Options service. As a Housing Options Officer, your role will include daily contact with customers that require housing advice, are homeless or threatened with homelessness.

Your role will be to interview customers and assess their housing situation in accordance with the Council's statutory duties. You will then be expected to undertake the necessary investigations in accordance with the relevant legislation and guidance to make an assessment on what assistance is provided and duty is owed to customers.

A key part of the role will be the prevention of homelessness and working with customers to remain in their homes or to assist them in finding accommodation elsewhere. Working with other agencies and negotiating with key stakeholders will be a key part to success in the role.

You will work as part of the Housing Options Team and you will be expected to manage your own varied caseload.

You will need to be able to communicate effectively with customers, both verbally and in writing, some of whom will be in distress because of the difficulties they are facing in their personal circumstance

Housing Options Officer

Company: Broxtowe Borough Council

Salary: £30,883 to £32,467 a year

Hours: Full-time

Location: Beeston, NG9 1AB

Working pattern: On-site

Job type: Permanent

Posting date: 3 Sept 2026

Closing date: 17 Sept 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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