RCA Analyst, User Services – Associate

BNP Paribas Group; London; On-site; GBP 35,000 - 75,000; Full time

Job summary

Join a forward-thinking bank as an RCA Analyst in User Services, where you will play a crucial role in supporting business users with Counterparty Market Risk. This position offers an exciting opportunity to work with a team of experts, ensuring effective risk management and operational excellence. You will engage in data analysis, improve operational processes, and collaborate with various stakeholders to enhance service delivery. With a commitment to employee well-being, the bank provides a generous benefits package, including extensive holiday allowances and flexible lifestyle benefits. Embark on a rewarding career in a dynamic environment that values your contributions and fosters professional growth.

Benefits

Generous holiday allowance (at least 34 days)

Non-contributory pension (12%)

Private healthcare

GP service

Dental cover

Income protection insurance

Life assurance

Personal accident insurance

Cycle to work scheme

Reduced cinema and gym membership

Qualifications

• Detailed knowledge of IT and Risk management processes.
• Good IT skills with understanding of technologies and systems.

Responsibilities

• Provide support and client-facing role for Counterparty Market Risk.
• Coordinate activities and ensure effective risk management.

Skills

Risk Management

Data Analysis

Client Focus

Communication Skills

Teamwork

Analytical Ability

Education

Bachelor's Degree in Finance or IT

Master's Degree in Risk Management

Tools

Jira

Confluence

Excel

Teams

SharePoint

Job description

Home > Jobs > RCA Analyst, User Services – Associate

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.

BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions.

RISK Global Services is a stream within RISK which aims at being a single place for issues related to risk data/analysis, models/methodologies, stress-testing, market & counterparty risk systems. Within Global Services, RISK Systems is in charge of providing the bank with a comprehensive capital markets risk system used to calculate market and counterparty risk capital figures using advanced method internal models validated by the regulator and to support the needs of users for risk analysis, risk reporting and the credit process. Inside RISK Systems, the IT Development department is in charge of delivering and supporting world class software using agile methodology.

Job Purpose & Scope

RISK Systems Operations is part of RISK Systems and provides to its clients a range of services and products related to Market and Counterparty risk.

RCA analyst – User Services will provide support and client facing role to business users in relation to production and application services for Counterparty Market Risk. Ensures that issues, risks and deviations are identified and reported to the appropriate stakeholders/decision makers promptly. The analyst ensures that all parties adopt the common framework of standard re-usable processes and supporting systems in order to improve the effectiveness and efficiency of the integrated planning and coordination activities.

RISK ERA Systems Operations, plans and coordinates the resources to establish successfully a new or changed service into production within the predicted cost, quality and time estimates. It ensures that all parties adopt the common framework of standard re-usable processes and supporting systems in order to improve the effectiveness and efficiency of the integrated planning and coordination activities. It also provides clear and comprehensive plans that enable the customer and business change projects to align their activities.

Key Responsibilities

The role requires a fully competent, subject matter expert and experienced IT and Risk professional with Risk production and business analysis skills, accountable for coordinating and overseeing a range of activities in their area of expertise.

Establish a relationship with the business and also close collaboration between project team, service transition and implementation of the controls required on the production framework to provide sustainable support and also ability to present in the steerco committee across transversal topics.

Data & functional Analysis:

• Resolution of data quality/system issues and adequate remediation actions.
• Perform data analysis and investigation to identify and define issues and define the cause of the problems.
• Appropriate reporting and monitoring of tools for communication.
• Escalate operational issues and follow service model.
• Understand the impact on the services and keep the stakeholders updated.
• Identify and implement efficiency by automating & streamlining controls.
• Risk controls and certification: Provide framework on the tooling to enable sign-off.
• Analysis of Maintenance and Enhancement tasks.
• Analyse changes and their impacts on operations services.
• Analysis of SLE performance and identify area of improvement.
• Deliver risk analysis on Market risk or counterparty risk domain from RCA perspective.
• Ability to explain the implications and measures for the impact to be in control.
• Provide business support, act as second and third line of support.
• Identify operational risk in running the service and related impact.
• Contribute to build tools used for controls, monitoring and reporting.
• Ensure reactivity for ad-hoc request or tailor-made stress tests linked to new client onboarding, stressed market behaviour, specific portfolios or change in client relationship.
• Ensure consistency in operational approach and communication with stakeholders.
• Able to work in agile delivery mode.
• Understanding of clients and associated business.

Production and process improvements:

• Use best practices and knowledge of internal or external business issues to improve operations processes, services, and practices.
• Identify the most appropriate option or adapt existing approaches to resolve issues by evaluating, interpreting and making judgement to select the right course of action independently.
• Execute Service Validation and Testing criteria for all changes in conjunction with Service Operations & business teams (platform, production and application support teams)
• Contribute to the continuous Improvement of the operations.
• Work with Service Transition to provide expertise and ensure operations requirements are well captured before releasing.

Knowledge management & documentation:

• Ensure adequate documentation and handover is provided to the operations team.
• Mentor, coach and train more junior team members within business area and expertise in all locations.
• Understanding of Agile working model.

The Requirements

Detailed knowledge of IT and Risk management and processes and able to translate knowledge and experience into recommendations to improve team operating practices.

Good IT skills and a good understanding of the IT technologies, systems and architecture for RISK IT.

Business Skills

• Subject Matter Expert in one of areas (Market Risk, Counterparty Risk).
• IT Infrastructure: Understanding of IT infrastructure relevant to RISK IT.
• Production Operation Steering: Ability in managing production operations.
• IT Risk and Cybersecurity: Knowledge of IT risk management and cybersecurity principles.

Behavioural Skills

• Results-Driven: Ability to deliver outcomes effectively.
• Client focus: Understanding of customer service and provide client with appropriate solution.
• Teamwork: Know how to work in a team and across teams.
• Accuracy: Attention to details and quality of deliverables.
• Communication: Strong communication, both verbal and written.
• Organisation: Good organisation and time management abilities. Task management based on priority, value and urgency.
• Process Development and Adaptation: Competence in developing and adapting processes.
• Analytical Ability: Good analytical skills.

Technical Skills

• Risk management: Good finance background with sound experience in risk management.
• Development Languages and Best Practices: Knowledge of IT development languages, skills, and best practices in accordance with ITO guidelines.

Experience

• Previous experience in the banking industry with a focus on Front office or Risk within a change function.
• Experience in the transition of IT deliveries from development into operations.
• Subject matter expert in financial domain in support area.

Tools and Methodologies

• Tools: Proficiency in using Jira, JiraAlign, Excel, Confluence, Teams, SharePoint, Clarity for backlog management, collaboration, and facilitation.
• Methodologies: Familiarity with Lean, Agile@scale, Agile Scrum, DevOps, Site Reliability Engineering, and Design Thinking principles.

Conduct:

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks.

BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

As an employee with BNP Paribas London Branch, we want to make sure that you are rewarded for your commitment. As such, you will be entitled to our award winning benefits package which includes a generous holiday allowance of at least 34 days (including bank holidays), a non-contributory pension of 12%, private healthcare, GP service and dental cover all as standard, along with a number of personal insurances such as income protection, life assurance and personal accident insurance. We believe in ensuring all our employees have a positive work life balance so in addition you will also have access to a variety of flexible lifestyle benefits such as cycle to work and green car leasing schemes, season ticket loans and reduced cinema and gym membership to name a few.