Rapid Response Civil Enforcement Officer

Marston Holdings Limited; Greater London; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working patterns

Training and development

Full uniform provided

28 days annual leave

Family-friendly benefits

Health and wellbeing support

Employee discounts

Reward and recognition

Cycle to work scheme

Pension scheme

Job summary

Marston Holdings Ltd. is seeking a Rapid Response Civil Enforcement Officer to join our Transportation team.

You will patrol streets and car parks, advising the public on lawful parking and issuing penalty charge notices for contraventions, contributing to safer communities. The role requires a customer-focused approach, the ability to work outdoors in varying conditions, and a willingness to work flexible shifts including days, nights and weekends.

Qualifications

• Excellent communication skills and approachable manner.
• Enjoy working outdoors and interacting with the public.
• Commitment to delivering high-quality service to communities.
• Able to work both independently and as part of a team.
• Flexible to work shifts including days, nights and weekends.
• Confident cycling ability and willingness to ride a bicycle.
• Driving licence is required.

Responsibilities

• Patrol local roads, streets and key car parking locations.
• Advise the public on safe and legal parking practices.
• Issue penalty charge notices for contraventions.
• Report suspected abandoned vehicles and respond to enquiries.

Skills

Communication

Outdoors

Professionalism

Team player

Flexibility

Cycling ability

Driving licence

Job description

Due to our continued growth, we are recruiting a Rapid Response Civil Enforcement Officer (also known as an on-street parking attendant or traffic warden) to join our Transportation team.

In this role, you will patrol local roads, streets and key car parking locations, advising members of the public on where they can park safely and legally. Your responsibilities will include issuing penalty charge notices to vehicles parked in contravention of parking regulations, reporting suspected abandoned vehicles and responding to enquiries from the public.

What Are We Looking For?

• A People Person: You have excellent communication skills, are approachable and enjoy meeting new people.
• An Outdoors Person: You prefer being out and about rather than working in an office, regardless of the weather.
• Professionalism: You take pride in your work and are committed to providing an excellent service. You will join a dedicated team that is passionate about keeping our communities safe, accessible and supported.
• A Team Player: You can work independently and collaboratively as part of a team.
• Flexibility: You are willing and able to work shifts, including days, nights and weekends.
• Cycling Ability: You are confident riding a bicycle.
• Driving License Required.

What’s in It for You?

• Flexible Working: Flexible shift patterns to help you achieve the right work-life balance.
• Training and Development: High-quality training and learning opportunities to help you build confidence in your role and progress within the company.
• Full Uniform Provided: Everything you need to carry out your duties professionally.
• Annual Leave: 28 days of annual leave per year, including bank holidays, giving you time to relax and recharge.
• Family-Friendly Benefits: Enhanced maternity and paternity benefits, subject to eligibility criteria.
• Health and Wellbeing: Access to our Employee Assistance Programme, Wellbeing Hub and gym discounts, because your health and wellbeing matter to us.
• Employee Perks: Enjoy online and in-store discounts across your favourite retailers, travel providers and leisure destinations.
• Reward and Recognition: Your hard work and contributions will be recognised and valued.
• Green Travel Schemes: Access to Cycle to Work and Green Car Salary Sacrifice schemes, subject to eligibility.
• Company Pension Scheme: We’ll help you plan and save for your future.

Interested?

About Us

Marston Holdings Ltd comprises nine distinct brands, each with specialist skills and expertise. Together, we provide services to the government, utilities and private sectors through market-leading, integrated, technology-enabled solutions, covering everything from design and implementation to management and recovery.

If successful, you will join our Transportation team, which operates under our NSL brand as part of Marston Holdings Ltd.

We are much more than just the “parking people”. Our highly trained frontline colleagues and dedicated back-office support teams deliver a wide range of outsourced business services to both the public and private sectors. These include comprehensive parking and street management solutions that help create safer, more accessible and welcoming places to live and work.

You may already recognise us as the friendly faces in your local neighbourhoods and on your high streets, helping to keep streets safe, accessible and running smoothly.

Successful applicants will be subject to clearance through the Disclosure and Barring Service (DBS). Employees are also expected to keep the Company informed of any changes in their personal circumstances that may affect their role or employment.

Equality, Diversity and Inclusion

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnic origin, nationality, religion or belief, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit, ability and their passion for achieving better outcomes. We are committed to fostering an inclusive working environment where everyone feels valued, respected and supported.

INDT