Ralph Lauren Sales Support- Home Department

Ralph Lauren; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury brand in London is seeking a Sales Support role focused on enhancing customer experience in the Home Department at Harrods. The ideal candidate will be highly organized, detail-oriented, and possess excellent customer service skills. Key responsibilities include supporting sales operations, maintaining showroom standards, and assisting with administration tasks. This position fosters collaboration and adheres to company policies, ensuring a high level of service and presentation within the retail environment.

Qualifications

• Ability to multitask and work under pressure.
• Pro-active and solution driven.
• Fast learner, flexible and adaptable.

Responsibilities

• Provide brand and product knowledge to support manager.
• Identify issues and contribute to business improvements.
• Assist with general administration tasks.

Skills

Highly organized

Excellent time management

Detail oriented

Customer service mindset

Excellent writing skills

Proficiency in MS Office

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Sales Support - Home Department- Harrods Through our Cultural focus behaviors demonstrate a true passion and respect for the Ralph Lauren Home customer, product and RL Home showroom environment. Embrace our Winning Culture by consistently meeting the business sales objectives through delivering the 5 keys steps of service to Create, Connect, Convert, Confirm, Continue. This is an instrumental role for the day-to-day running of our Ralph Lauren Home store at Harrods. Supporting the manager and sales team in all aspects of sales and store operations. The ideal candidate will be personable, driven, reliable and a team player

Essential Duties & Responsibilities

• Provides in depth brand and product knowledge as well as showroom operations to support manager and sales team.
• Identifies issues with product or processes, contributing to the improvement of business operations.
• Owns stockroom standards as well as contributes to the maintenance of front of house store in line with RL standards.
• Assists with general administration tasks and stock reports.
• Actively participates in all merchandising activities including but not limited to: daily stock maintenance, replenishment, Stock take and floor changeovers in line RL standards
• Supports sales team with after sales care - Raises issues and actions solutions.
• Exhibit pride through a positive demeanor, body language, personal presentation and dress standards in line with the RL expectations.
• Build collaborative relationships with internal and external partners
• Always adhere to all company policies and standard operating procedures
• Take charge of store transfers and dispatches.
• Stock movement between Shopfloor, stockroom, loading bay and Harrods dispatch.
• Look after and maintain Wear to Work portal for staff uniform.
• Customer service and sales.

Experience, Skills & Knowledge

• Highly organized, excellent time management, and follow up through skills.
• Detail oriented with the ability to multitask and work under pressure.
• Pro-active and solution driven.
• Customer service mindset
• Fast learner, flexible and adaptable
• Team player
• Excellent writing and communication skills
• Proficiency in MS Office