Ralph Lauren Department Manager

BoF Careers; Greater London; Presencial; GBP 42.000 - 70.000; Jornada completa

Descripción de la vacante

Ralph Lauren Corporation in London is seeking an experienced Department Manager to lead the Harrods Collection Womenswear team. You will drive sales performance, deliver an exceptional luxury client experience, and develop a high-performing team.

In this role you will coach staff, maintain premium service standards, build strong VIP relationships and ensure flawless visual execution across the department. The ideal candidate brings proven leadership in luxury retail, a passion for fashion, and

Formación

• Proven experience leading luxury retail teams.
• Strong hosting and clienteling abilities.
• Commercial awareness with a results-driven mindset.
• Excellent communication and stakeholder management.
• Hands-on, flexible approach with passion for luxury fashion.

Responsabilidades

• Lead, coach and develop a team of luxury retail professionals.
• Drive sales, productivity and KPI performance.
• Deliver world-class hosting and personalised client experiences.
• Build and maintain strong relationships with VIP and loyal clients.
• Ensure exceptional visual, operational and service standards.
• Act as a brand ambassador on the shop floor.
• Demonstrate flexibility to support business needs, events and peak trading periods.

Conocimientos

People leadership

Hosting & clienteling

Commercial mindset

Communication skills

Flexibility

Descripción del empleo

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Department Manager - Harrods Collection Womenswear We are seeking an experienced and inspirational Department Manager to lead our Womenswear Collection business at Harrods. This role is responsible for driving sales performance, delivering an exceptional luxury client experience, and developing a high-performing team.

Essential Duties & Responsibilities

• Lead, coach and develop a team of luxury retail professionals.


• Drive sales, productivity and KPI performance.


• Deliver world-class hosting and personalised client experiences.


• Build and maintain strong relationships with VIP and loyal clients.


• Ensure exceptional visual, operational and service standards.


• Act as a brand ambassador and role model on the shop floor.


• Demonstrate flexibility to support business needs, events and peak trading periods.

Experience, Skills & Knowledge

What You'll Bring

• Strong people leadership and coaching skills.


• Exceptional hosting and clienteling abilities.


• Commercial awareness with a results-driven mindset.


• Excellent communication and stakeholder management skills.


• A flexible, hands-on approach and passion for luxury fashion and client experience.