Railway Enforcement Officer Opportunities

The Carp Society; Tonbridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading railway operator is seeking Railway Enforcement Officers to help maintain safety and manage anti-social behaviour on trains and at stations. The role promises a rewarding career with comprehensive training, competitive pay, and excellent benefits. This position is ideal for candidates with strong communication skills and the ability to remain calm in challenging situations.

Benefits

Final salary pension

28 days annual leave including bank holidays

Free rail travel

Qualifications

• Excellent verbal and written communication skills.
• Experience working in conflict or anti-social situations.
• Ability to evaluate information and make decisions.

Responsibilities

• Patrolling trains and stations to ensure passenger safety.
• Addressing anti-social behaviour and fare evasion.
• Working with various teams to resolve incidents.

Skills

Communication skills

Decision-making

Resilience

Teamwork

Job description

Job Description

Looking for a career that means more? Become a Southeastern Railway Enforcement Officer.

• Imagine the pride you'll feel knowing you're keeping passengers safe and providing a reassuring presence to everyone using our railway.
• Our training will take you from trainee to Railway Enforcement Officer and give you a nationally-recognised qualification.
• Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.

Can you move people? Apply now.

We are currently recruiting for Railway Enforcement Officer opportunities for the following Depots:

• Ashford (Kent)
• Chatham
• Dartford
• Dover
• Hastings
• Orpington
• Snodland (Driving licence required)
• Sittingbourne
• Tonbridge

2025 marks the 200th anniversary of the first passenger rail journey, celebrating our proud history and bright future.

What you'll do

Traveling on our trains and patrolling stations, you'll help address anti-social behaviour, crime, and fare evasion. Sometimes it involves physically stepping in to deescalate situations. Other times, it means seizing evidence and reporting minor crimes.

However, you'll never do it alone. You'll work with your partner, station teams, train staff, the British Transport Police, and other services to resolve incidents and support vulnerable passengers.

Your training

• When you join us, you'll be enrolled in our Passenger Services Apprenticeship Programme.
• You'll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management.

Physical intervention may be necessary to resolve conflicts, but our training will ensure you can do this confidently and safely.

Your shifts

• You will work a varied shift pattern, including weekends, bank holidays, and nights.
• Shifts can start as early as 6 am or finish at 2 am.
• Rosters typically involve one week of early shifts followed by three weeks of late shifts.

The experience you'll need

No railway experience is required. We welcome applicants from all backgrounds.

All You Need Is

• Excellent verbal and written communication skills
• Experience working directly with customers, especially in conflict or anti-social behaviour situations
• Good decision-making skills and composure under pressure
• Resilience, assertiveness, and professionalism in confrontational situations
• Initiative and teamwork skills
• Ability to evaluate, interpret information, and make appropriate decisions

To be considered, you must:

• Live within 45 minutes of the applying depot
• Have been a UK resident for at least three years
• Complete an NPPV Level 2 Vetting by the British Transport Police

Declare any criminal history on your application, including arrests, charges, cautions, or convictions.

We support the Armed Forces Covenant and Disability Confident Scheme. If eligible, you will be offered an interview under these schemes.

What you'll get in return

Rewards include:

• A final salary pension
• 28 days annual leave (including bank holidays)
• Free rail travel across our networks

Feel secure and fulfilled in your career with us. See our full benefits range here.

About Southeastern

We are one of Britain's busiest train operators, serving London, Kent, and East Sussex, with over 1,700 trains daily, carrying 400,000+ passengers across 180 stations.

Working here is more than transporting passengers; it's about making a difference in every moment of their journey and creating a great place to work. We are proud to be named a Great Place to Work (2023) and endorsed as a WORK180 Employer for Women.

Our ways of working are about positive change—tiny moments that improve how we work and travel.

Our Safeguarding Team is dedicated to keeping everyone safe, ensuring all get home safe, every day.

Learn more about our railway here.

Other information

• This vacancy may close early if we receive many applications. Apply early.
• Employment is subject to references, right to work, criminal record checks, and a medical assessment. We do not sponsor work visas.
• If unsuccessful, wait six months before reapplying.