Railway Enforcement Officer Opportunities

The Carp Society; Hastings; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in rail operations is seeking, for various depots including Hastings, motivated individuals to train as Railway Enforcement Officers. This role involves ensuring passenger safety, managing conflicts, and providing a reassuring presence across the railway network. The position offers comprehensive training, great pay, and benefits, with a focus on personal and professional development.

Benefits

Final salary pension

28 days annual leave including bank holidays

Free rail travel across the network

Qualifications

• No railway experience required; open to all backgrounds.
• Must reside within 45 minutes of the depot.
• NPPV Level 2 Vetting required.

Responsibilities

• Patrolling trains and stations to deal with anti-social behaviour.
• Traveling on trains and reporting incidents.
• Working with police and station teams.

Skills

Excellent verbal and written communication skills

Experience handling conflicts or anti-social behaviour

Good decision-making

Composure under pressure

Resilience

Assertiveness

Teamwork skills

Ability to evaluate information

Job description

Job Description

Looking for a career that means more? Become a Southeastern Railway Enforcement Officer.

• Imagine the pride you'll feel knowing you're keeping passengers safe and providing a reassuring presence to everyone using our railway.
• Our training will take you from trainee to Railway Enforcement Officer and give you a nationally-recognised qualification.
• Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.

Can you move people? Apply now.

We are currently recruiting for Railway Enforcement Officer opportunities for the following Depots:

• Ashford (Kent)
• Chatham
• Dartford
• Dover
• Hastings
• Orpington
• Snodland (Driving licence required)
• Sittingbourne
• Tonbridge

2025 marks the 200th anniversary of the first passenger rail journey, celebrating our proud history and bright future.

What you'll do

Travelling on trains and patrolling stations, you'll help deal with anti-social behaviour, crime, and fare evasion. Sometimes it involves physically stepping in to de-escalate situations. Other times, it means seizing evidence and reporting minor crimes.

You'll never do this alone. You'll work with your partner, station teams, train staff, British Transport Police, and other services to resolve incidents and support vulnerable passengers.

Your training

• When you join, you'll be enrolled in our Passenger Services Apprenticeship Programme.
• Complete a mix of classroom and on-the-job learning, covering functional skills to conflict management.

Physical intervention may be needed to resolve conflicts, and our training will ensure you can do this confidently and safely.

Your shifts

• You will work varied shifts, including weekends, bank holidays, and nights.
• Shifts may start as early as 6 am or finish at 2 am.
• Rosters typically involve one week of early shifts followed by three weeks of late shifts.

The experience you'll need

No railway experience required. We're looking for individuals from all backgrounds.

All You Need Is

• Excellent verbal and written communication skills
• Experience working directly with customers, especially handling conflicts or anti-social behaviour
• Good decision-making and composure under pressure
• Resilience, assertiveness, and professionalism in confrontational situations
• Initiative and teamwork skills
• Ability to evaluate information and make decisions

To be considered, you must:

• Live within 45 minutes of the depot applied for
• Have been a UK resident for at least three years
• Complete an NPPV Level 2 Vetting by the British Transport Police

Declare any criminal history on your application, including arrests, charges, cautions, or convictions.

We support the Armed Forces Covenant and Disability Confident Scheme, offering interviews to eligible applicants meeting minimum criteria.

What you'll get in return

Rewards include:

• A final salary pension
• 28 days annual leave (including bank holidays)
• Free rail travel across our network

Feel secure and fulfilled in your career. See our full benefits.

About Southeastern

We are one of Britain's busiest train operators, serving London, Kent, and East Sussex with over 1,700 trains daily, carrying more than 400,000 passengers across 180 stations.

Our railway is about more than transportation—it's about the little moments that make a difference, making it a great place to work and representing the communities we serve. We are proud to be named a Great Place to Work (2023 National Rail Awards) and endorsed as a WORK180 Employer for Women.

Our ways of working focus on small, positive daily actions that improve the experience for everyone involved.

Our Safeguarding Team ensures safety for customers, colleagues, and the public by enhancing safeguarding measures.

Other information

• Vacancy may close early if we receive many applications.
• Offers are subject to references, right to work, criminal record checks, and medical assessments. No visa sponsorship available.
• If unsuccessful, please wait six months before reapplying.