Rail Station Supervisor: Lead Safety & Service

South Western News UK; Aldershot; Vor Ort; GBP 27.000 - 33.000; Vollzeit

Benefits dieser Stelle

Free duty travel

Free leisure travel for spouse/partner

75% discount on other train companies

Full training and development

Excellent pension

Zusammenfassung

South Western Railway (SWR) is seeking a Rail Operator 2 (S) GPR to lead a team of station assistants, delivering a safe environment and excellent customer service at all times. You will supervise, coordinate cleaning and safety tasks, and ensure staff are signed in/out and presentable.

You will work a 37-hour week over five days with a mix of early, late, and night shifts (5:00, 6:00, 13:00, 14:00, 22:00, 23:00 starts).

Qualifikationen

• Able to travel to your location of work within 60 minutes.
• Qualified to use a motorised vehicle with access to your own vehicle.
• Good general education.
• Strong customer focus.
• Good interpersonal skills.
• Team leadership ability.
• Resilience.
• Supervisory experience is desirable.
• Able to distinguish colours with normal colour vision.
• Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Aufgaben

• Lead and direct staff in the provision of a safe, courteous, helpful service at all times.
• Lead and direct staff in the provision of a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
• Undertake emergency procedures and implement evacuation procedures when required.
• When the Duty Station Manager is not in attendance, maintain signing on/off records for staff under your control, ensuring that members of staff are fit, capable and presentable (including the wearing of name badges) for the duty they are working.
• Ensure that arrangements are made to cover short term and late notice absences and periods of sickness.
• You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing.
• You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect.

Kenntnisse

Team leadership

Customer focus

Interpersonal skills

Resilience

Supervisory experience

Ausbildung

Good general education

Jobbeschreibung

South Western Railway (SWR) is seeking a Rail Operator 2 (S) GPR to lead a team of station assistants, delivering a safe environment and excellent customer service at all times. You will supervise, coordinate cleaning and safety tasks, and ensure staff are signed in/out and presentable.

You will work a 37-hour week over five days with a mix of early, late, and night shifts (5:00, 6:00, 13:00, 14:00, 22:00, 23:00 starts).