Rail Security Enforcement Officer

Carlisle Support Services; Liverpool; Hybrid; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Company pension

Health & wellbeing plan

Earned wage access

Full induction and training

Uniform provided

SIA top-up training

Employee assistance program

Refer a friend scheme

Job summary

Carlisle Support Services is seeking enthusiastic, reliable security personnel to join our team at Liverpool Central Station. The role involves patrolling, enforcing byelaws, and providing a visible security presence to deter crime while ensuring public safety.

Full training is provided, with opportunities for progression. We offer a competitive hourly rate (£15.46) and full induction, plus pension access after qualifying period, health plans, and top-up SIA training.

Qualifications

• Must have SIA Guarding or Door Supervision licence.
• 5 years checkable work and address history.
• Reliable, punctual, flexible and smart in appearance.
• Friendly, approachable, and professional at all times.
• Ideally some security or customer-facing experience.
• Able to interact with clients and customers positively.
• Experience working in security and as part of a team is advantageous.

Responsibilities

• Ensure colleague safety and provide a confident security presence.
• Enforce byelaws and penalty fare initiatives as directed.
• Respond to, manage and contain security incidents per company standards.
• Effectively manage conflicts and take control of incidents.
• Control access and egress; conduct patrols to deter crime.
• Engage with the public professionally and helpfully.
• Direct customers and provide guidance as a first point of contact.
• Follow safety and security processes and work as part of a team.

Skills

SIA guarding / door supervision

Customer service

Conflict management

Team player

Job description

# Vacancies Rail Security Enforcement Officer## Job Introduction**Rail Security Enforcement Officer- Carlisle Support Services Proudly working in Partnership with Merseyrail****The benefits*** A competitive hourly rate of pay – paid monthly* Access to Company Pension Scheme after qualifying period* Health and Wellbeing Plans* Stream - financial flexibility and instant access to earned and authorised wages* Full induction, ongoing training, and career development* Quality kit and uniform, everything you need to perform your role effectively* Funded SIA top up training* Employee Assistance Program* Refer a Friend Scheme**The role**Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed.**All shifts start and end at Liverpool Central Station (L1 1JT)****This is a full-time role averaging approximately 40 hours per week, based on a rotating schedule.** **Our operations run 7 days a week, with shifts starting as early as 08:15 AM and finishing as late as midnight (00:00), including weekends****.****Shifts could include but not limited to: Monday-Saturday could include 08:15-16:15 or 15:00-00:00 and on Sundays will include 12:00-23:00******Please ensure you are able to travel to and from the site during these hours.******Pay: £15.46 per hour**Your core role will include but not be limited to the following activities:* Ensure colleague safety, providing a sense of assurance for all* Provide a smart, visible, proactive, and engaging security presence and deterrent* To comply with and enforce all Byelaw Enforcement & Penalty Fare Initiatives in accordance with directives* to respond, manage and contain all security incidents in accordance with company expectations & standards* Effective conflict management, always taking control of incidents* Control access and egress, conducting security patrols to deter crime* Able to proactively and professionally engage with the public* Be aware of hazards and incidents, and responding appropriately* Providing guidance, information and directing customers as a first point of contact* Managing and following safety and security processes and procedures* Working as part of a team, building strong working relationship**Is this you*** At least 18 years old* SIA Guarding or Door Supervision licence* 5 years checkable work and address history* Reliable, punctual, flexible, and smart in appearance* Friendly, approachable, and always professional* Enthusiastic and motivated to do a great job* Ideally some experience within a Security environment or a customer facing role* Able to interact with clients and customers in a positive manner* Some experience working within a Security environment and working as part of a team* Effective people skills, able to interact with clients and customers in a positive mannerSuccessful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.**This is us**Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.**Equality, Diversity, and Inclusion**At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.