Rail Replacement Lead - Field Ops & Safety

First Travel Solutions; Huddersfield; Vor Ort; GBP 17.000 - 21.000; Teilzeit

Benefits dieser Stelle

Simply Health & Smart Health

Mental health support (EAP)

Discount platform for shopping

Discounted train travel for you and a+

Cycle to work

25 days holiday + bank holidays

Pension scheme

Zusammenfassung

First Travel Solutions is seeking a Rail Replacement Coordinator for a field-based, customer-facing role in Huddersfield. You will supervise rail replacement buses and coach services, ensure safety and high customer service, and assist with data capture and regulatory checks.

The role requires the ability to work weekends and various shifts on an annualised hours contract with a competitive hourly rate. You will engage with drivers on regulations and support passengers across operations.

Qualifikationen

• Experience in the transport industry is desirable but not essential.
• Commitment to providing an excellent level of customer service.
• Confident engaging drivers on regulations and adherence to PSVAR/PSVAIR.
• A great communicator who is enthusiastic and approachable.
• Patient, reliable and calm when working under pressure.
• Flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.

Aufgaben

• Supervise and coordinate the safe and timely operation of rail replacement bus services, events and coach services.
• Ensure safety of passengers, colleagues, the public and yourself at all times.
• Provide assistance and information to passengers with consistently high customer service standards.
• Maintain data quality via the coordination portal and assist with vehicle standards and regulatory auditing.

Kenntnisse

Customer service

Communication

Teamwork

Initiative

Flexibility

Jobbeschreibung

First Travel Solutions is seeking a Rail Replacement Coordinator for a field-based, customer-facing role in Huddersfield. You will supervise rail replacement buses and coach services, ensure safety and high customer service, and assist with data capture and regulatory checks.

The role requires the ability to work weekends and various shifts on an annualised hours contract with a competitive hourly rate. You will engage with drivers on regulations and support passengers across operations.