Rail Replacement Coordinator

TN United Kingdom; Oxford; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Rail Replacement Coordinator to enhance customer experiences during travel disruptions. In this part-time role, you will ensure smooth operations across the UK network, providing timely information and support to travelers. Flexibility is key, as you will adapt to changing schedules and assist in various situations. Comprehensive training will be provided, equipping you with the skills needed to excel in this dynamic environment. Join a diverse team that values inclusivity and offers a supportive workplace culture.

Benefits

Travel Expenses Covered

Flexible Hours

Qualifications

• Customer-focused with great attention to detail.
• Ability to work flexibly and at short notice.

Responsibilities

• Coordinate rail replacement services during disruptions.
• Keep customers informed and ensure services run smoothly.

Skills

Attention to Detail

Decision-Making Skills

Systematic Approach to Work

Flexibility

Job description

Job Description: Rail Replacement Coordinator

Apply in Writing to clearly indicate which position you are applying for.

Closing date: 21st January 2025. Interviews will be held as needed. Successful candidates must adhere to a strict zero-tolerance policy on alcohol and drugs.

This core role involves working as a Rail Replacement Coordinator across the UK network during disruptions and pre-planned work. Some requirements to assist the special events team are also involved.

We expect you to be customer-focused to provide a fantastic experience for travelers. Even during disruptions, you will ensure customers are kept informed.

You will be trained in all aspects of the role, including managing different situations during disruptions, ensuring buses and trains run on time, making announcements, performing safety duties, and assisting with customer service. Training will equip you with the necessary knowledge and skills to ensure our services run smoothly and safely.

About you

This is a part-time role with flexible hours; there is no guarantee of minimum hours.

You should be flexible in working location and willing to travel (travel costs covered). Our services operate seven days a week, covering early mornings to late nights. Flexibility at short notice is required due to operational needs.

We seek candidates capable of building rapport with a diverse range of people, with qualities such as:

• Great attention to detail
• Strong decision-making skills
• A systematic approach to work
• Availability to work flexibly and at short notice

Training will be provided on specific role requirements. An understanding of bus and train timetables and drivers' hours regulations would be advantageous.

Stagecoach's workplace culture celebrates diversity and encourages everyone to be themselves. We welcome applications from all backgrounds, genders, ethnicities, religions, beliefs, disabilities, neurodiversity, sexual orientations, and ages.

Location

Stagecoach Rugby Depot, Railway Terrace, Rugby CV21 3HS

Salary

£13 per hour plus travel expenses