Radiology Team Administrator

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Hordle; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking an administrative professional to support the Radiology Departments. The role involves responding to a high volume of telephone calls and patient enquiries, arranging imaging appointments and providing preparation instructions and supporting literature where needed.

You will ensure clear communication with referring clinicians and patients, maintain accurate records, and contribute to a responsive, patient-focused service

Competenze

• Proven ability to communicate effectively with internal and external professionals.
• Experience providing front-line administrative support in a clinical setting.

Mansioni

• Handle a high volume of telephone calls and enquiries relating to radiology services.
• Arrange and communicate MRI, CT, X-ray, Fluoroscopy, Ultrasound and DEXA appointments.
• Prepare and distribute appointment letters and guidance to patients, ensuring confidentiality.

Conoscenze

Communication

Administrative support

Customer service

Descrizione del lavoro

To provide comprehensive administrative support that contributes to the smooth running of the Radiology Departments. Working within a fast-paced environment, I communicate effectively with a variety of internal and external professionals and organisations, ensuring a responsive, patient-focused service and delivering an exceptional customer experience at all times., To provide comprehensive administrative support to ensure the smooth and efficient operation of a busy Radiology service. Respond to a high volume of telephone calls and enquiries, handling patient queries, appointment bookings, cancellations, rescheduling requests, and requests for diagnostic imaging results in a professional and compassionate manner. Arrange and communicate MRI, CT, X-ray, Fluoroscopy, Ultrasound, and DEXA appointments by telephone and written correspondence, providing preparation instructions and supporting literature as required.

Communicate sensitive and complex information relating to radiological examinations clearly and empathetically, whilst maintaining confidentiality. Prepare and distribute appointment letters, preparation guidelines, and prescribed contrast agents, including Gastrografin and Omnipaque, as authorised by Consultant Radiologists. Cancel, amend, and reschedule imaging sessions and appointments, often at short notice, ensuring patients and staff are informed promptly. Coordinate the cancellation and rebooking of imaging lists across multiple modalities and sites. Escalate urgent diagnostic reports to referring clinicians in accordance with departmental procedures. Maintain accurate patient records on RIS/CRIS systems and provide a consistently high standard of customer service to patients, carers, healthcare professionals, and external organisations.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives. Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care. We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support. Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence