Radiology Service Manager

Epsom and St Helier University Hospitals; Epsom; On-site; GBP 64,000 - 71,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Epsom and St Helier University Hospitals is recruiting a senior Radiology leader to oversee operational management, performance and delivery across multiple sites. You will manage radiology booking, administration and patient access services, work with clinicians and govern complex budgets while driving service improvement and digital transformation.

The role requires extensive healthcare operations experience, strong leadership and the ability to deliver high-quality, patient-centered care

Qualifications

• Degree-level qualification or equivalent knowledge and experience.
• Postgraduate management or leadership qualification.
• Recognised project or improvement qualification.

Responsibilities

• Lead, coach and develop high-performing teams where members feel valued, supported and accountable.
• Support the Head of Radiology in ensuring high-quality services to patients, visitors and staff.
• Maximise operational and performance management standards and achieve optimum resource management.
• Ensure good and clear communication across Radiology and with internal and external partners.
• Provide senior operational leadership across designated Radiology services and sites, ensuring safe, effective, patient-centered and financially sustainable delivery.
• Hold delegated accountability for pay and non-pay budgets and deliver agreed cost improvement, productivity and value-for-money objectives without compromising quality or safety.
• Lead demand and capacity planning, waiting-list recovery and utilisation improvement across all modalities.
• Ensure robust governance, risk management, incident learning, complaints handling and assurance arrangements are in place.
• Lead service redesign, digital optimisation, workforce transformation and business-case development aligned with Trust and system priorities. Deputise for the Deputy Head of Radiology and represent the service at divisional, Trust and external forums as required.

Skills

Leadership

Budget management

Performance analysis

Stakeholder engagement

Education

Degree-level qualification

Postgraduate management qualification

Project/Improvement qualification

Tools

IT systems

Job description

Site Epsom/St Helier Hospitals Town Epsom/Carshalton Salary £63,665 - £70,887 per annum pro rata inc. HCAS outer Salary period Yearly Closing 24/09/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

Lead, coach and develop high-performing teams where members feel valued, supported and accountable.

Support the Head of Radiology in ensuring high-quality services to patients, visitors and staff.

Maximise operational and performance management standards and achieve optimum resource management.

Ensure good and clear communication across Radiology and with internal and external partners.

Provide senior operational leadership across designated Radiology services and sites, ensuring safe, effective, patient-centered and financially sustainable delivery.

Hold delegated accountability for pay and non-pay budgets and deliver agreed cost improvement, productivity and value-for-money objectives without compromising quality or safety.

Lead demand and capacity planning, waiting-list recovery and utilisation improvement across all modalities.

Ensure robust governance, risk management, incident learning, complaints handling and assurance arrangements are in place.

Lead service redesign, digital optimisation, workforce transformation and business-case development aligned with Trust and system priorities. Deputise for the Deputy Head of Radiology and represent the service at divisional, Trust and external forums as required.

Main duties of the job

The post holder is responsible for the operational management, performance, quality, workforce, financial and strategic delivery of Radiology Services across the Trust.

The post holder will have line management responsibility for Radiology administrative, booking and clerical services and will work closely with the Head of Radiology, Deputy Head of Radiology, Radiology Clinical Leads, Radiology superintendents, modality leads, consultants and operational teams to manage the service, plan developments and support delivery of safe and effective care.

The post holder will have delegated accountability for designated pay and non-pay budgets, workforce and operational performance, and will exercise senior independent judgement in managing complex service pressures across multiple sites.

The post holder will deputise for the Head of Radiology when required and provide visible senior operational leadership during periods of escalation, service disruption or organisational change.

The post holder will lead designated projects and transformation programmes within Radiology, ensuring that key performance, financial, operational, quality and clinical outcomes are achieved and sustained.

The post holder will be responsible for delivery of national diagnostic standards, including DM01, cancer diagnostic pathways, RTT-related diagnostics and other local and national access requirements.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

Please see attached job description and person specification for a full list of duties and responsibilities.

Person specification

Qualifications

• Degree-level qualification or equivalent knowledge and experience.
• Evidence of continuing professional development.
• Postgraduate management or leadership qualification.
• Recognised project or improvement qualification.

Experience

• Significant operational management experience in healthcare.
• Experience of managing and leading high-performing teams.
• Experience of Radiology booking, administration and patient access services.
• Experience of managing budgets and resources.
• Evidence of effective working relationships with clinicians and multidisciplinary teams.
• Track record of supporting innovation and service improvement.
• Substantial management experience at Band 7 or equivalent, with responsibility for complex services and senior decision-making.
• Experience of managing multi-site services and responding to significant operational pressure
• Experience of leading complex transformation, recovery or productivity programmes.
• Experience of business-case development, contracting, outsourcing or insourcing.
• Experience of governance, risk, incidents and complaints at senior level.

Knowledge

• Comprehensive understanding of Radiology operations, patient pathways and diagnostic performance standards.
• Knowledge of NHS operational, performance and quality frameworks.
• Understanding of HR processes, workforce planning and rota management.
• Detailed knowledge of financial management, demand and capacity modelling and productivity improvement.
• Knowledge of digital transformation, service redesign and benefits realisation.
• Understanding of system working, commissioning and provider collaboration

Skills and Abilities

• Excellent written and oral communication skills.
• Strong analytical and problem-solving skills.
• Ability to interpret and present complex data clearly.
• Effective influencing, collaborative working and ability to hold others to account.
• Ability to respond flexibly to changing demands.
• Computer literate and able to champion use of IT.
• Ability to communicate highly complex, sensitive and contentious information using negotiation and diplomacy.
• Ability to make independent senior operational decisions in pressured and ambiguous situations.
• High-level financial, business planning and commercial skills.
• Ability to lead complex change across professional and organisational boundaries.
• Advanced demand and capacity, performance-recovery and project-management capability.

Personal Attributes

• Proactive and able to use own initiative.
• Takes ownership and accountability and is driven by delivery.
• Collaborative team player who can inspire their team
• Flexible and responsive approach.
• Promotes equality, diversity and inclusion.
• Visible, compassionate and inclusive senior leader with high emotional resilience.
• Able to sustain focus on complex and challenging issues over extended periods.
• Credible and confident when representing the service at senior forums.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.