Race Day Operations Lead – Stadium & Events

Dunstall Park; Wolverhampton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

2 Annual Members’ passes

Hotel discounts and complimentary golf

Annual leave 22–28 days

Pension & group life assurance

Healthshield – GP access & EAP

Funded training & development

Job summary

Dunstall Park Greyhound Stadium is seeking a proactive Duty Manager to join our operations team. You will oversee day-to-day race day and event operations, ensuring safety, high service standards and memorable guest experiences.

With a focus on leadership, welfare of greyhounds, and collaboration with hospitality and security teams, you will drive efficiency, staff rotas, and incident response while maintaining budgetary controls and a positive, high-performing culture.

Qualifications

• Business or Events qualification required or desirable.
• Health & Safety qualification preferred.
• Level 3 or Level 4 Spectator Safety qualification desirable.
• First Aid qualification beneficial.
• Personal Licence Holder is advantageous.

Responsibilities

• Leading race day and event operations, ensuring every fixture runs smoothly and safely.
• Acting as Duty Manager for the wider site and taking overall responsibility in the absence of the Greyhound General Manager.
• Championing greyhound welfare and ensuring it remains central to operations.
• Leading Health & Safety compliance, emergency planning and operational procedures.
• Managing race day staff, safety stewards and third-party security teams, including recruitment, training and performance.
• Planning staff rotas and ensuring all departments are resourced.
• Working with hospitality, catering and retail teams to deliver exceptional customer experiences.
• Handling customer feedback and resolving issues professionally.
• Overseeing venue presentation, maintenance programmes and contractor performance.
• Managing stock, cash reconciliation and operational reporting.
• Monitoring budgets and procurement to maximise value while controlling costs.
• Supporting marketing activity, social media, website updates and customer bookings.
• Identifying opportunities to improve efficiency, profitability and guest experience.
• Building relationships with trainers, suppliers, contractors and partners.
• Leading by example and fostering a high-performing team culture.

Skills

Leadership

People management

Organisational skills

Communication

IT skills

Proactive

Education

Business or Events qualification

Health & Safety qualification

Level 3 or Level 4 Spectator Safety qualification

First Aid qualification

Personal Licence Holder

Job description

Dunstall Park Greyhound Stadium is seeking a proactive Duty Manager to join our operations team. You will oversee day-to-day race day and event operations, ensuring safety, high service standards and memorable guest experiences.

With a focus on leadership, welfare of greyhounds, and collaboration with hospitality and security teams, you will drive efficiency, staff rotas, and incident response while maintaining budgetary controls and a positive, high-performing culture.