R&D Engineering Team Lead ServiceNow
Atos
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Benefits offered by this job
Job summary
Atos is seeking an R&D Engineering Lead in Glasgow to drive innovation within the Global ServiceNow Portfolio. This strategic role involves collaborating with the CTO and leading engineering initiatives focused on GenAI and Agentic AI solutions.
The ideal candidate will have extensive experience in ServiceNow, with a strong emphasis on technical leadership and problem-solving abilities. The position offers opportunities for professional development and competitive compensation.
Qualifications
- Strong technical background in ServiceNow development, architecture, or platform engineering.
- Hands-on expertise with ServiceNow functionalities.
- Demonstrated experience leading innovation or solution engineering teams.
Responsibilities
- Drive the technical innovation engine for the global ServiceNow business.
- Define and execute the R&D strategy for portfolio roadmap.
- Lead engineering design and development of GenAI solutions.
Skills
Education
Tools
Job description
Atos Group is a global leader in digital transformation with c. 56,000 employees and an annual revenue of c. €7.2 billion (at the go‑forward perimeter), operating in 54 countries under two brands – Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI‑powered, end‑to‑end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large, to live, work and develop sustainably, in a safe and secure information space.
The R&D Engineering Lead is a senior technical leader within the Global ServiceNow Portfolio organisation, reporting directly to the CTO / Portfolio Lead. This role is responsible for driving engineering‑led innovation, building next‑generation accelerators, architecting cutting‑edge GenAI and Agentic AI capabilities, and supporting the creation of differentiated IP for Atos’ global ServiceNow business. The R&D Engineering Lead works collaboratively with Portfolio Directors and Value Engineering Directors to translate portfolio strategy and industry needs into high‑value engineering outputs—prototypes, accelerators, integrations, tools, and technical proofs‑of‑concept that strengthen Atos’ competitive edge. This is a highly hands‑on, innovation‑focused leadership role that combines platform engineering excellence with strategic thinking and cross‑functional collaboration.
- Drive the technical innovation engine for the global ServiceNow business, aligned to portfolio strategy.
- Build reusable frameworks, accelerators, AI‑powered components, and IP that enhance competitive differentiation.
- Lead R&D initiatives exploring GenAI, Agentic AI, automation, integration patterns, and emerging ServiceNow capabilities.
- Strengthen Atos’ positioning with ServiceNow through technical excellence, joint innovation, and prototype delivery.
- Enable faster time‑to‑market for global offerings through engineering velocity and reusable asset development.
- Translate future‑looking technology trends into actionable engineering solutions.
- Define and execute the R&D strategy to support portfolio roadmap, innovation priorities, and future investments.
- Identify emerging technologies, ServiceNow releases, and ecosystem opportunities to shape next‑gen solutions.
- Partner with the CTO on strategic bets and long‑term capability building.
- Lead engineering design and development of
- GenAI solutions
- Agentic AI components, including autonomous agents and workflow orchestration
- AI‑infused accelerators, decisioning engines, and knowledge automation
- Collaborate with Portfolio Directors to embed AI capabilities into global offerings.
- Architect and oversee development of reusable assets such as
- Solution accelerators
- Reference implementations
- Technical frameworks
- Integration templates
- Developer tools
- Test automation kits
- Ensure all assets follow engineering best practices, are production‑grade, and integrate into delivery methodologies.
- Lead technical PoCs for ServiceNow modules, AI capabilities, platform extensions, and ecosystem technologies.
- Validate technical feasibility of new portfolio ideas before commercialization.
- Partner with Alliance teams and ServiceNow for joint innovation PoCs.
- Provide technical depth and engineering execution support for each portfolio area.
- Convert portfolio requirements into
- Technical designs
- Component architectures
- Beta prototypes
- Engineering backlogs
- Ensure solution offerings are technically robust, scalable, and differentiated.
- Define engineering standards, coding best practices, versioning, CI/CD automation, and DevSecOps expectations.
- Ensure strong quality, security, and performance principles for all developed assets.
- Maintain a structured lifecycle for R&D assets from prototype to offering‑ready solution.
- Collaborate with ServiceNow architects, product managers, and engineering teams on innovation initiatives.
- Engage with ecosystem technology partners (AI platforms, automation tools, ISVs) for solution co‑development.
- Support Knowledge, AI Summit, and external events by showcasing R&D innovations and prototypes.
- Build and mentor a global engineering community of
- ServiceNow developers
- AI/ML engineers
- Integration engineers
- Automation specialists
- Foster a culture of experimentation, technical excellence, and continuous learning.
- Strong technical background in ServiceNow development, architecture, or platform engineering.
- Hands‑on expertise with
- ServiceNow App Engine, Integration Hub, Automation Engine
- GenAI capabilities (LLMs, vector search, embeddings, orchestration)
- AI agents, workflow automation, and cognitive services
- Demonstrated experience leading innovation, R&D, PoCs, or solution engineering teams.
- Deep understanding of ServiceNow domain architecture, platform extensibility, and best practices.
- Ability to translate high‑level strategic directions into engineering roadmaps and deliverables.
- Strong collaboration skills, with experience working across portfolio, sales, delivery, alliances, and industry teams.
- Exceptional problem‑solving ability with an innovation‑first mindset.
- Excellent communication and the ability to present technical concepts to both engineering and business audiences.
- Opportunity to shape the next‑generation engineering and innovation agenda for a global ServiceNow business.
- Strategic role working directly with the CTO and influencing future offerings, AI investments, and portfolio direction.
- Hands‑on innovation environment with access to ServiceNow early‑release programs, ecosystem partners, and R&D initiatives.
- High visibility across global leadership, portfolio teams, and key clients.
- Competitive compensation and strong career acceleration opportunities.
- Investment in your professional development and growth.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
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