Quotation Administrator

British Car Auctions Ltd; Wilmslow; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Onsite parking

Company pension scheme

Cycle to work scheme

Employee assistance programme

Enhanced parental leave

Mental health support

Staff discounts

Job summary

BCA Driver Sales is seeking a Quotation Administrator based in Wilmslow. The role focuses on providing online and telephone quotations, alongside administrative support for vehicle sales within established SLAs.

The successful candidate will combine strong computer literacy with an excellent telephone manner to deliver high-quality customer service. Join a leading B2B used vehicle service within a supportive team, with a comprehensive benefits package and opportunities to develop within a large

Qualifications

• Experience in administration/customer service.
• Ability to work against SLAs both independently and as part of a team.
• Accurate data entry, retrieval and database maintenance.
• Organised with great time management.
• Excellent communication and customer service skills, confident in liaising with customers on the phone.
• High levels of accuracy when dealing with pricing/data.
• PC literate, with familiarity of Microsoft products to include Excel, Word, Outlook and Teams.

Responsibilities

• Prepare and send quotations to customers via email/telephone within the agreed customer SLA and KPIs.
• Support the Sales Team and manage inbound and outbound telephone enquiries.
• Obtain adhoc vehicle valuations, using desktop valuation systems, to provide customers with accurate quotations.
• Daily monitoring and organising of mailboxes and replying to customers emails promptly.
• Record vehicle quotations, update customer details and any additional information on the company’s systems, ensuring data privacy/GDPR is adhered to at all times.
• Resolve customer queries and issues that may arise and escalating any formal complaints to your manager.
• Coordinate with other colleagues and departments such as accounts and admin to ensure cohesive processes.
• Support team members with daily tasks and other administrative duties to assist with processing vehicle purchases.

Skills

Administration

Customer service

Data entry

Tools

Excel

Word

Outlook

Teams

Job description

Quotation Administrator

Salary: £26,509.50

Location: Wilmslow

Working Hours: Monday to Friday - 9am - 6pm

Job Status: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than a normal vehicle remarketing company. More than any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

About BCA Driver Sales

BCA Driver Sales is an upstream remarketing channel which provides leasing and captive finance companies the opportunity to sell their vehicles prior to de-fleet day. Driver Sales is an end-to-end sales channel which allows our customers to benefit from a pro-active programme to sell vehicles to drivers, employees, and their friends and family.

The BCA Driver Sales team manage our customer’s branded sales programmes which typically start 12 weeks before de-fleet and finish before collection is arranged, ensuring this premium route to market does not interfere with existing remarketing channels. BCA Driver Sales streamline the remarketing process, delivering additional value to our customers and a great opportunity for drivers to buy their contract hire vehicle they have been leasing at a competitive price.

Main Purpose of The Role:

Reporting to the Sales Delivery Manager Manager, the position is based at BCA Remarketing Solutions in Wilmslow. Working as part of our successful Driver Sales Team you will provide online and verbal quotations, coupled with administrative support of vehicle sales to customers within an established and well performing account. The successful candidate must demonstrate good computer literacy together with excellent telephone manner to deliver exceptional customer service at all times.

Key Responsibilities:

• Responsible for preparing and sending quotations to customers via email/telephone within the agreed customer SLA and KPIs.


• Supporting the Sales Team and managing inbound and outbound telephone enquries.


• Obtain adhoc vehicle valuations, utilising desktop valuation systems, to provide customers with accurate quotations.


• Daily monitoring and organising of mailboxes and replying to customers emails promptly.


• Record vehicle quotations, update customer details and any additional information on the company’s systems, ensuring data privacy/GDPR is adhered to at all times.


• Resolving customer queries and issues that may arise and escalating any formal complaints to your manager.


• Coordinate with other colleagues and departments such as accounts and admin to ensure cohesive processes.


• Support team members with daily tasks and other administrative duties to assist with processing vehicle purchases.

Knowledge and Experience Required:

• Demonstratable experience of administration/customer service.


• The ability to work against SLAs both independently and as part of a team.


• Accurate data entry, retrieval and database maintenance.


• Organised with great time management.


• Excellent communication and customer service skills, confident in liaising with customers on the phone.


• High levels of accuracy when dealing with pricing/data.


• PC literate, with familiarity of Microsoft products to include Excel, Word, Outlook and Teams.

Additonal information

As the department carries out FCA regulated activities, you will be asked to declare any unspent criminal conviction, CCJs or bankruptcy, and will be asked to consent to a credit screen prior to employment commencing.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking


• Company Pension Scheme


• Cycle to work scheme


• An Employee Assistance Programme


• Enhanced maternity, paternity, and adoption leave


• Access to trained Mental Health First Aiders


• Access to BCA Rewards which provides online and store discounts with a range of retailers


• And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability