Questionnaire Manager

Verian Group; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Flexible arrangements

Professional growth opportunities

Job summary

Verian is seeking a Project Manager focused on Questionnaire Development to coordinate the development, programming, quality assurance and delivery of questionnaires for Understanding Society.

Reporting to the Project Director, you will bridge our research team, survey programmers, field staff and the University of Essex, managing multiple activities to tight deadlines and budgets while improving delivery processes.

Qualifications

• Attention to detail and quality-focused.
• Strong teamwork and leadership.
• Excellent written and verbal communication.
• Highly organized with multi-tasking ability.
• APM or PRINCE2 qualification advantageous but not essential.

Responsibilities

• Draft questionnaire work plans and delivery schedules.
• Serve as trusted point of contact for clients and translate requirements.
• Oversee quality assurance across questionnaires.
• Develop and deliver training to onboard staff.
• Coordinate with offshore scripting team and allocate resources.
• Collaborate with sampling, field, coding and data management teams.

Skills

Questionnaire development

Project management

Stakeholder communication

Team leadership

Job description

Location: London Job type: Full/part-time

Hybrid working: 3 days a week in the office 2 days working from home

About Verian

Verian is a world-leading, purpose-led and independent research, evidence, evaluation, and communications agency, providing services to government and the public realm. We deliver high-impact projects that shape public policy and drive societal change. From education to health, crime to energy, our projects make a real difference.

With offices in 15 countries, our consultants and researchers advise government departments, regulators, charities, and other public sector organisations to make informed decisions and improve people’s lives.

Operating globally, Verian has offices across Europe, Asia Pacific, and the United States.

About the Team

Our Population Studies team of around 40 researchers works on high-profile and influential official and national statistics, longitudinal studies, and ad hoc research on topics such as crime, education, science, energy, transport and culture.

We work with clients including the Office for National Statistics, Department for Culture, Media and Sport, Transport for London and Department for Energy Security and Net Zero, as well as academic institutions such as the University of Essex. Our work contributes to vital national statistics and major longitudinal studies, including Understanding Society, the largest longitudinal household panel study of its kind in the world.

You’ll join a collaborative team delivering complex research that has a real impact on society.

We are Verian. Powering decisions that shape the world.

About the Role

We’re looking for a Project Manager focused on Questionnaire Development to coordinate the development, programming, quality assurance and delivery of questionnaires for Understanding Society.

Reporting to the Project Director, you’ll act as the bridge between our research team, survey programmers, field staff and clients at the University of Essex. You’ll manage multiple activities to demanding deadlines, ensuring questionnaires are delivered accurately, efficiently, to timetable and budget, while identifying opportunities to improve the process.

This role is ideal for someone who is highly organised, detail-focused and enjoys bringing people together to deliver high-quality work.

What You’ll Do

• Manage delivery of multiple and complex questionnaires concurrently by drafting questionnaire work plans and delivery schedules at the start of each survey cycle, keeping these up to date during the lifetime of a survey, monitoring progress against key dates, and identifying, managing and logging delivery risk.
• Act as a trusted point of contact for our clients through regular and proactive communication which translates their requirements into practical delivery and keeps them informed of development risks, delays and mitigation plans.
• Manage all quality assurance processes associated with the questionnaires by ensuring the right resources are in place, undertaking quality assurance tasks directly, overseeing other team members undertaking quality assurance, fully documenting all processes, and identifying efficiencies or innovation.
• Build capability by developing and delivering high-quality guidance and training to onboard new staff and refresh the knowledge of staff involved in this role.
• Be the main point of contact with our offshore scripting team, ensuring allocation of sufficient scripting resources, clear lines of communication with the research team, and early identification and escalation of any technical or other barriers to delivery.
• Coordinate and manage the operational delivery of questionnaires by working collaboratively and sharing information with other operational teams, including sampling, field, coding and data management teams.

What You’ll Bring

In addition to possessing the suitable skills and experience to deliver against the above responsibilities, to be successful you’ll also need to:

• Care about quality and getting it right by having a keen eye for detail and taking pride in what you do.
• Be a great team player and leader who can build effective working relationships, plan resources effectively and inspire others to deliver.
• Have good written and verbal communication skills so you can communicate effectively with a range of stakeholders in a clear, confident and collaborative manner.
• Be highly organised, with the ability to work across multiple tasks, prioritise tasks efficiently and be adaptable in the face of change.
• Be a positive thinker who is focused on finding solutions and improvements, by not being afraid to challenge and question current processes.
• Be able to work to tight deadlines and work at pace when required, while remaining calm under pressure.
• Take ownership of tasks and work proactively to deliver as promised.
• Have excellent troubleshooting and problem-solving abilities so you can turn complex requirements into practical delivery plans.
• Have training or qualifications in project management (APM, PRINCE2) — this would be an advantage but is not essential.

Why Verian?

• Work on socially meaningful projects in a supportive, collaborative environment
• Hybrid working and flexible arrangements
• Professional growth and development opportunities

Ready to make an impact? Join Verian and help build high-performing teams!

We encourage applications from all sections of society and provide reasonable accommodations for candidates with disabilities throughout the application and interview process.