Quality Technician — Root Cause & CI in Manufacturing

Dutypoint; Hardwicke; On-site; GBP 26,000 - 36,000; Full time

Job summary

Dutypoint is seeking a Quality Technician to join our Gloucester site and support the Quality function across the manufacturing operation. You will investigate non-conformances and drive corrective actions while collaborating with Production, Engineering and Purchasing to resolve quality issues.

The role emphasizes inspections, audits and continuous improvement, with a focus on maintaining quality records and ensuring adherence to company procedures.

Qualifications

• Previous experience in a quality role within a manufacturing or engineering environment.
• Understanding of quality control and quality assurance processes.
• Experience managing non-conformances and corrective actions.
• Experience carrying out internal audits.
• Good problem-solving and analytical skills.
• Strong attention to detail.
• Effective communication skills with the ability to work across different departments.
• Ability to work independently and manage multiple issues at the same time.
• Good IT skills, including ERP systems and Microsoft Office.
• Knowledge of ISO 9001 would be advantageous.
• Internal Auditor qualification or experience would be desirable.
• Experience with root cause analysis and corrective action processes would be advantageous.

Responsibilities

• Raise, manage and close Non-Conformance Reports (NCRs).
• Investigate non-conformances and identify root causes with relevant departments.
• Monitor and follow up corrective actions to ensure they are completed.
• Manage internal departmental complaints and ensure issues are investigated and resolved.
• Liaise with Production, Engineering, Purchasing, Stores, Projects and other departments on quality-related issues.
• Carry out internal audits against company procedures and quality requirements.
• Record audit findings and follow up corrective actions.
• Carry out inspections and checks to support manufacturing and quality processes.
• Identify recurring quality issues and escalated these to the Quality Manager.
• Assist with root cause analysis and continuous improvement activities.
• Maintain accurate quality records and documentation.
• Support day-to-day quality activities across the site.
• Ensure quality issues are communicated effectively and followed through to resolution.
• Promote a consistent approach to quality across the manufacturing site.

Skills

Quality control

Quality assurance

Root cause analysis

Problem solving

Attention to detail

Cross-department communication

ERP systems

Microsoft Office

Education

Internal Auditor qualification

Tools

ERP systems

Microsoft Office

Job description

Dutypoint is seeking a Quality Technician to join our Gloucester site and support the Quality function across the manufacturing operation. You will investigate non-conformances and drive corrective actions while collaborating with Production, Engineering and Purchasing to resolve quality issues.

The role emphasizes inspections, audits and continuous improvement, with a focus on maintaining quality records and ensuring adherence to company procedures.