Quality Technician

The Peninsular and Oriental Steam Navigation Company; Coventry; On-site; GBP 26,000 - 34,000; Full time

Job summary

DP World is seeking a Quality Technician in Coventry to support high-quality consumer electronics repair operations. You will perform in-process inspections, investigate failures, and drive improvements that enhance reliability and customer satisfaction.

Working with Quality Engineers and Operations, you will analyze data, provide feedback to technicians, support NPI, and ensure compliance with DP World's quality standards and health and safety requirements.

Qualifications

• Experience in a consumer electronics repair environment.
• Knowledge of repair processes and quality systems.
• Experience conducting investigations and corrective actions.
• Strong communication and cross-functional collaboration.

Responsibilities

• Perform in-process quality inspections on repaired devices to ensure quality standards.
• Investigate test failures and conduct root cause analysis.
• Monitor repair quality and yield, driving continuous improvement.
• Provide clear feedback to repair technicians to reduce issue repeats.
• Collaborate with engineering, operations and quality teams to identify trends and implement actions.
• Support New Product Introduction activities into production and repair operations.
• Analyze quality data and present findings to stakeholders.
• Ensure compliance with customer requirements and company procedures and standards.
• Promote a culture of continuous improvement and safety.

Skills

Electronics repair

Quality systems

Root cause analysis

Communication

Attention to detail

Tools

RCCA

Job description

Quality Technician | Coventry, United Kingdom | DP World

Are you an experienced electronics repair professional with a keen eye for detail and a passion for quality, continuous improvement and problem-solving?

About the Role

We are seeking a Quality Technician to support the delivery of high-quality repair operations within our consumer electronics environment. Working closely with the Quality Engineer and Operations teams, you will be responsible for conducting quality inspections, investigating test failures, identifying root causes and driving improvements that enhance repair quality, yield and customer satisfaction.

How you will contribute

• Perform in-process quality inspections on repaired devices to ensure customer and company quality standards are achieved.
• Investigate test failures and conduct root cause analysis to identify and resolve quality issues.
• Monitor repair quality and yield performance, supporting continuous improvement initiatives across the operation.
• Provide clear and constructive feedback to repair technicians to improve quality and reduce repeat issues.
• Work closely with operational, engineering and quality teams to identify trends and implement corrective actions.
• Support New Product Introduction activities, ensuring a smooth transition into production and repair operations.
• Analyse quality data and performance metrics, presenting findings and recommendations to stakeholders.
• Ensure all activities comply with customer requirements, company procedures and quality standards.
• Promote a culture of continuous improvement, quality excellence and operational efficiency.
• Follow all Health & Safety requirements, company values and the DP World Code of Conduct.

What you will bring

• Previous experience within a consumer electronics repair environment.
• Strong understanding of repair processes, quality systems and operational improvement practices.
• Experience conducting investigations, root cause analysis and implementing corrective actions.
• Excellent communication skills with the ability to provide feedback, influence improvements and work effectively across teams.
• Strong attention to detail, organisational skills and the ability to manage priorities in a fast-paced environment.

Desirable:

• Knowledge of Root Cause Corrective Action (RCCA) methodologies and continuous improvement techniques.
• Experience analysing quality data and presenting findings to stakeholders.
• Exposure to manufacturing, repair, technical or electronics-based quality environments.
• To be eligible to apply
• Must hold the right to work in the UK.
• Must meet the medical fitness requirements for the role.
• Must not have any unspent criminal convictions (DBS checks are carried out)

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.