Quality Systems Technician - Drive Quality & Compliance

Pets Choice Ltd; Cardiff; On-site; GBP 26,000 - 34,000; Full time

Job summary

Pets Choice Ltd in Cardiff is seeking a Quality Technician to ensure raw materials and finished products meet legal, specification and quality standards. You will generate reports, support Quality Manager, and drive continuous quality improvements across site operations.

You will produce monthly KPI reports, supervise quality on the production line and in the Finished Goods area, and assist with audits and supplier compliance.

Qualifications

• Experienced as Quality Technician testing products in production manufacturing environment.
• Promotes safe working, ability to risk assess activities to consider the safety to themselves and those around them.
• Computer literature able to use Microsoft office.
• Highly self-motivated drive for results, tenacious with strong ability to prioritise multiple tasks
• Extremely organised and logical with the ability to develop new procedures.
• Strong communication skills, including a coaching style with the ability to train others.
• Team player and positive influence on team with ability to lead and inspire others.

Responsibilities

• Create and maintain graphs for material testing, inform Quality Manager on the observed trends.
• Raise concession, deviation, non-conformance report or quarantine product when product is out of specification, find out what the root cause and propose solution to prevent re-occurrence.
• Guide production staff including agency workers on product quality, SOP/process changes. Assist on production check board and lead quality section.
• Investigate customer complaints, identify root cause, propose corrective actions and solutions to Quality Manager.
• Report status of Quarantine Area and suggest actions that should be taken to reduce number of pallets.
• Liaise with Engineering if faults are spotted; i.e. broken Perspex panel, additive doser fault, incorrect bag fill.
• Maintain and create internal specifications.
• Provide support to Quality Manager during site audits.
• Generate monthly report summarising all activities and KPIs from your key area flagging concerns and giving suggestions for the improvement.
• Authority to stop the line in the event of spotting that product does not meet quality or packaging standards.
• Raise non-conformance report. Liaise with Yatton team and follow up on supplier correction. Track labour cost for fails and report all outcome to Quality Manager.
• Report status of Quarantine Area and suggest actions that should be taken to reduce number of not necessary stored products.
• Investigate customer complaints, suggest corrective actions and submit complete investigation report to Quality Manager.
• Monitor status of pick locations especially licensed stock aisles to ensure that product is matching pick face location, is undamaged, labelled, with correct destination sheet assigned to the pick face. Address issues and ensure that relevant actions have been taken and complete.
• Liaise with Cardiff stock controller and Yatton team on clearing/disposing of short dated or obsolete stock.
• Generate monthly report summarising all activities and KPIs from your key area flagging concerns and giving suggestions for the improvement.

Skills

QA testing

Safety risk assessment

MS Office

Results orientation

Process development

Communication & training

Leadership & teamwork

Job description

Pets Choice Ltd in Cardiff is seeking a Quality Technician to ensure raw materials and finished products meet legal, specification and quality standards. You will generate reports, support Quality Manager, and drive continuous quality improvements across site operations.

You will produce monthly KPI reports, supervise quality on the production line and in the Finished Goods area, and assist with audits and supplier compliance.