Quality System Administrator

DP World; West Midlands; On-site; GBP 28,000 - 42,000; Full time

Job summary

DP World Minworth is seeking a Quality System Administrator to support training coordination, process documentation and quality compliance. You will help ensure staff are trained effectively and that standards are maintained across the business.

You will work with stakeholders to drive operational excellence, perform audits, generate reports and maintain control of procedures, policies and work instructions in a fast-paced logistics environment.

Qualifications

• Experience coordinating training programmes and maintaining training records.
• Ability to interpret data, identify trends and provide clear reports and recommendations.
• Advanced MS Office skills (Excel, Word, PowerPoint, Visio).
• Experience supporting quality, compliance or operational excellence activities.
• Excellent organisational skills with multiple priorities and stakeholder collaboration.

Responsibilities

• Coordinate employee training activities and maintain accurate training records and matrices.
• Deliver training and guidance on process updates and improvements.
• Support development and continuous improvement of operational processes and procedures.
• Conduct process and training audits to ensure compliance with standards.
• Monitor training effectiveness through reporting and performance analysis.
• Produce management reports and data-driven insights.
• Maintain and control process documentation, policies and work instructions.
• Support audits by providing accurate documentation and compliance records.
• Promote health and safety and environmental standards across the organisation.
• Collaborate on continuous improvement projects across the business.

Skills

Training coordination

Data reporting

Analytical skills

Microsoft Office (Excel, Word, PowerPt

Visio

Quality/compliance

Stakeholder management

Organisational skills

Education

Degree or equivalent experience

Tools

Excel

Word

PowerPoint

Visio

Job description

Quality System Administrator | Minworth, United Kingdom | DP World

Are you an organised and detail-focused professional with experience in training coordination, process improvement and quality compliance?

About The Role

We are looking for a Quality System Administrator to support the development, implementation and continuous improvement of operational processes and employee training programmes. In this role, you will help ensure employees are trained effectively, process documentation remains up to date, and quality standards are maintained across the business. Working closely with stakeholders at all levels, you will play a key role in driving operational excellence, compliance and continuous improvement.

How You Will Contribute

• Coordinate employee training activities and maintain accurate training records, competency assessments and training matrices.
• Deliver training and guidance to employees following process updates, business changes and improvement initiatives.
• Support the development, implementation and continuous improvement of operational processes and procedures.
• Conduct process and training audits to ensure compliance with company standards and identify improvement opportunities.
• Monitor and evaluate training effectiveness through reporting, coaching and performance analysis.
• Produce management reports, performance metrics and data analysis to support informed decision-making.
• Maintain and control process documentation, policies, procedures and work instructions, ensuring they remain current and accessible.
• Support internal and external audits by providing accurate documentation and compliance records.
• Promote adherence to quality, environmental, health and safety standards across the organisation.
• Collaborate with stakeholders across the business to support operational excellence and continuous improvement projects.

What You Will Bring

• Experience coordinating training programmes, maintaining training records and supporting employee development activities.
• Strong analytical skills with the ability to interpret data, identify trends and produce clear reports and recommendations.
• Advanced Microsoft Office skills, including Excel, Word, PowerPoint and Visio.
• Experience supporting quality, compliance, continuous improvement or operational excellence activities.
• Excellent organisational skills with the ability to manage multiple priorities and work effectively with stakeholders at all levels.

Desirable

• Degree-level qualification or equivalent experience.
• Knowledge of Integrated Management Systems (IMS) and quality management standards.
• Experience within a quality, training, manufacturing, logistics or operational environment.

To be eligible to apply

• Must hold the right to work in the UK.
• Must meet the medical fitness requirements for the role.
• Must not have any unspent criminal convictions (DBS checks are carried out).

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone.