Quality Support Engineer

National Gas; Belper CP; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Pension up to 12%

Annual bonus 6%

Car scheme (Tusker)

26 days holiday

Life assurance

Income protection

Flexible benefits

Wellbeing support

Professional development

Job summary

National Gas is seeking a Quality Support Engineer to help ensure project quality through data books, records, and compliance across delivery.

You will support teams, review documentation, and maintain records to back client requirements, with site-based responsibilities and travel as needed.

Qualifications

• Experience supporting project delivery or project documentation processes.
• Strong attention to detail and ability to maintain accurate records.
• Understanding of quality inspection processes and quality documentation.
• Knowledge of Inspection and Test Plans (ITPs).
• Confident using Microsoft Office applications and digital document management systems.
• Strong communication and collaboration skills.
• Ability to work to deadlines while maintaining high standards of quality and compliance.
• Full UK driving licence.

Responsibilities

• Compile and maintain project databooks in line with customer requirements and agreed timescales
• Review project documentation and ensure quality records are complete, accurate, and traceable
• Inspect incoming materials and supporting quality documentation and maintain inspection registers
• Support operational teams to apply quality processes consistently across projects
• Monitor compliance with documented procedures and identify opportunities for improvement
• Support internal audits and depot inspections against ISO 9001:2015 requirements
• Collaborate with project, planning, commercial, and quality teams to achieve successful project outcomes

Skills

Attention to detail

Documentation management

Communication skills

Microsoft Office

Tools

SharePoint

ITP knowledge

Document management systems

Microsoft Office

Job description

£44,642 to £49,894 + up to 6% bonus

Location: Ambergate or Birmingham

Working pattern: Site-based, 5 days a week

Travel: Regular travel to other NGS operational locations and customer sites as required

Location requirement: Must be based within reasonable travelling distance of the Ambergate or Birmingham office

Flexibility: While this is primarily a site-based role, occasional home working may be available where operationally appropriate

About The Role

Join National Gas Services (NGS) as a Quality Support Engineer and play a key role in ensuring our projects meet the highest quality standards.

You’ll support project teams by compiling client databooks, managing quality records, and helping maintain compliance across project delivery from start to finish.

Why this role matters

Quality documentation and compliance are vital to delivering successful projects for our customers. In this role, you’ll help ensure every project is supported by accurate records, robust quality controls, and complete client documentation.

Working within NGS, you’ll contribute to the safe and reliable delivery of infrastructure projects across the UK and Ireland. Your attention to detail will help maintain customer confidence, support continuous improvement, and uphold the standards that underpin our operations.

What you’ll be doing

• Compile and maintain project databooks in line with customer requirements and agreed timescales
• Review project documentation and ensure quality records are complete, accurate, and traceable
• Inspect incoming materials and supporting quality documentation and maintain inspection registers
• Support operational teams to apply quality processes consistently across projects
• Monitor compliance with documented procedures and identify opportunities for improvement
• Support internal audits and depot inspections against ISO 9001:2015 requirements
• Collaborate with project, planning, commercial, and quality teams to achieve successful project outcomes

What you’ll bring

This role would suit someone who enjoys working with detail, takes pride in accuracy, and wants to make a visible impact on project quality and customer satisfaction.

Essential

• Experience supporting project delivery or project documentation processes
• Strong attention to detail and ability to maintain accurate records
• Understanding of quality inspection processes and quality documentation
• Knowledge of Inspection and Test Plans (ITPs)
• Confident using Microsoft Office applications and digital document management systems
• Strong communication and collaboration skills
• Ability to work to deadlines while maintaining high standards of quality and compliance
• Full UK driving licence

Desirable

• Experience within manufacturing, construction, utilities, engineering, or the gas industry
• Awareness of ISO 9001:2015 quality management standards
• Experience compiling project completion packs or customer databooks
• Experience using SharePoint for document control and record management
• Knowledge of welding, inspection, certification, or material traceability records

What we offer

• Market-leading double-match pension (up to 12% company contribution)
• Annual performance bonus up to 6%
• Access to the Tusker salary sacrifice car scheme
• 26 days holiday (plus statutory holidays)
• 10x salary life assurance and income protection
• Flexible benefits including healthcare, dental, and technology options
• Family-friendly policies, wellbeing support, and professional development opportunities

Inclusive recruitment

We’re building a workforce that reflects the communities we serve, championing diversity, and creating an inclusive workplace where everyone is valued for their unique contribution. We support reasonable adjustments throughout the recruitment process and beyond.

National Gas is a Disability Confident employer and signatory of the Armed Forces Covenant.

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