Quality Support (All Quality Events) - Day Shift

Caterpillar; Desford; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

27 days annual leave

Bonus

Pension scheme

Employee share scheme

Private health and dental options

Job summary

Caterpillar Desford is seeking an AQE Quality Support to coordinate quality-related activities, investigate and resolve issues, and support production excellence. You will oversee data, CQMS standards, and continuous improvement initiatives across the factory line.

The role emphasizes collaboration, DMAIC problem-solving, and adherence to safety policies while driving quality metrics and process improvements.

Qualifications

• Demonstrated knowledge of AQE quality systems and standards.
• Experience leading teams in production or quality environments.
• Proven ability to apply DMAIC to resolve issues and drive actions.

Responsibilities

• Lead or support continuous improvement to enhance assembly processes.
• Log and track quality issues and support CQMS implementation.
• Generate quality metrics and ensure alignment with corporate processes.
• Respond to quality incidents and ensure corrective actions are completed.
• Support training and development while following safety policies.

Skills

Quality systems

Leadership

Problem solving

Process improvement

DMAIC method

Cross-functional teamwork

Data analysis

Tools

Excel

Team Centre

Epix

PRWB

SIS

Job description

Career Area: Operations

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Quality Support (All Quality Events)

Salary: £35,200 rising to £39,000 when role objectives are reached

Contract: Full time & Permanent

Hours: 37.50, generally Monday to Thursday - 06:45 - 15:45, Friday - 06:45 - 10:15

Location: Desford, Leicestershire

The Opportunity

As an All-Quality Events (AQE) Quality Support within Building Construction Products (BCP), you will coordinate and oversee quality-related activities. This includes investigating, documenting, analysing, and resolving quality issues to support production excellence.

What you will do

As a Quality Support, you are accountable for, but not limited to:

• Lead Continuous Improvement: Collect defect data, update quality checks, and suggest ideas to improve assembly processes.
• Quality Management: Log and track quality issues, identify defects for repair, and support the implementation of CQMS standards.
• Metrics and Reporting: Generate and share quality metrics, ensuring they align with corporate processes and support decision-making.
• Incident Response: Respond to quality incidents, support built-in quality (BIQ) processes, and ensure corrective actions are completed.
• Health, Safety, and Training: Follow health and safety policies, report incidents, and support training and development activities.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

What You Can Demonstrate

• Quality Systems Expertise: Uses the AQE system confidently to manage quality checklists and ensure compliance with standards.
• Leadership and Teamwork: Leads or supports teams in production environments. Works independently or collaboratively to meet targets.
• Problem Solving: Applies DMAIC to identify root causes and resolve issues. Takes ownership of corrective actions and decisions.
• Process Improvement: Uses tools like CPI, PIQ, IPV, and FMEA to drive improvements. Follows corporate processes and suggests practical changes.

What You May Have

• Technical & Quality Systems Proficiency: Uses Excel, Team Centre, Epix, PRWB, and SIS to manage data and support quality operations. Applies CQMS principles and problem-solving methods to maintain compliance.
• Continuous Improvement: Applies Lean Six Sigma and JIT knowledge to improve efficiency. Works independently and adapts to changing priorities.
• Collaboration & Communication: Leads cross-functional meetings with clarity and purpose. Communicates effectively with teams and presents updates confidently.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

What You Will Get

One Company, Limitless Opportunities

Caterpillar is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

Careers at Caterpillar are limitless, we have opportunities in Engineering, Human Resources, Manufacturing, Marketing, Sales, Supply Chain and so much more. You can create the career you want. It’s your time and talent, make it count.

Our Sustainability Commitment

Caterpillar has a long-standing commitment to sustainability, one of our five Values in Action. It is part of who we are and what we do. We actively lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

Benefits

• 27 days annual leave plus Bank holidays - opportunity to buy and sell
• Bonus
• Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
• Contributory share scheme - Caterpillar will match 50% of the employee's contribution
• optional flexible benefits including access to private health and dental care plans, EV car lease etc

Travel: Not required

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply