Quality & Process Improvement Specialist (12-Month Contract)

Kintec Global Recruitment; Ulverston; Sur place; GBP 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Long-term contract

Engineering facility

International standards exposure

Collaborative culture

Global energy business

Résumé du poste

Kintec Global Recruitment is seeking a Quality Support Operator for a 12-month rolling contract in Ulverston, Cumbria. The role focuses on driving quality metrics, promoting a culture of quality, and guiding risk management across design and implementation of quality management systems.

You will support real-time quality transparency, lead continuous improvement initiatives, and coordinate with cross-functional teams to share best practices.

Qualifications

• Experience in Quality/Quality Management or Continuous Improvement environments.
• Strong understanding of quality management systems, standards and processes.
• Ability to identify process improvements and implement corrective and preventive actions.
• Familiarity with Lean, Agile or similar continuous improvement methodologies.
• Analytical mindset with ability to interpret quality data and spot trends.
• Experience delivering training, coaching colleagues and influencing stakeholders.
• Excellent communication and organisational skills across multiple teams.
• Interest in using digital solutions to improve quality performance.
• Engineering/manufacturing background is advantageous.

Responsabilités

• Drive and monitor NPS and CXI measures across the end-to-end customer journey.
• Promote a transparent quality culture with management and operations.
• Guide on quality risks identified and controlled in QMS implementation.
• Provide real-time visibility of quality performance and support decision-making.
• Drive digital solutions to improve quality processes.
• Deliver training and guidance within quality disciplines.
• Coach Lean/Agile project teams and coordinate improvement initiatives.
• Ensure compliance with quality standards, procedures and legal requirements.
• Analyze and improve processes using Value Stream Mapping and other methods.
• Coordinate quality activities across teams without direct line management.
• Develop relationships with internal and external stakeholders.
• Coordinate national and international quality networks.

Connaissances

Quality management

Lean & Agile

Data analysis

Training & coaching

Stakeholder engagement

Formation

Quality/Engineering degree

Description du poste

Kintec Global Recruitment is seeking a Quality Support Operator for a 12-month rolling contract in Ulverston, Cumbria. The role focuses on driving quality metrics, promoting a culture of quality, and guiding risk management across design and implementation of quality management systems.

You will support real-time quality transparency, lead continuous improvement initiatives, and coordinate with cross-functional teams to share best practices.