Quality Officer - 6 Months Fixed Term

Local Solutions; Liverpool; On-site; GBP 27,000; Full time

Job summary

A community-focused care organization in Liverpool is seeking a Quality Officer for a 6-month fixed term. This role involves developing person-centred care plans, conducting risk assessments, and ensuring compliance with CQC regulations. Ideal candidates should have experience in care planning, excellent communication skills, and a compassionate approach to care delivery. Employee benefits include a free enhanced DBS, access to training, and generous annual leave.

Benefits

Free enhanced DBS

Access to Medicash

E-Learning opportunities

Promoted personal development

50% discount for Watersports Centre

Annual awards for employees

Annual leave starting at 23 days

Qualifications

• Proven experience in care planning and quality monitoring within health or social care settings.
• Knowledge of CQC regulations.
• Ability to manage competing priorities effectively.

Responsibilities

• Ensure high standards of care through development of person-centred care plans.
• Conduct timely risk assessments and 6-monthly reviews.
• Work in partnership with local authorities and stakeholders.

Skills

Communication skills

Risk assessment

Compassionate approach

Organizational skills

Attention to detail

Education

Relevant health and social care qualifications (e.g., NVQ Level 3)

Job description

POSITION

QUALITY OFFICER - 6 MONTHS FIXED TERM

LOCATION

Liverpool & Knowsley

HOURS

40 HOURS PER WEEK - MONDAY - FRIDAY

SALARY

£26,780

MAIN PURPOSE OF THE ROLE

The purpose of the Quality Officer role is to ensure high standards of care through the development and oversight of person-centred care plans, including medication, completed in collaboration with service users. This role plays a vital part in safeguarding and enhancing quality by conducting timely risk assessments, 6-monthly reviews, and responding to urgent issues as they arise. Working in partnership with local authorities, stakeholders, and medical professionals, the Quality Officer ensures all practices are aligned with the CQCs five key lines of enquiry. Through consistent monitoring and proactive quality assurance, the role supports the delivery of safe, effective, and responsive care across the service.

REQUIREMENTS

KNOWLEDGEABLE

• Applies specialist knowledge of person-centred care
• Demonstrates up to date understanding of regulations and best practice
• Provides guidance and support to care teams
• Identifies and mitigates risk through informed assessments
• Commits to continuous learning and professional development

COMPASSIONATE

• Develops care plans that reflect individual needs and values
• Listens actively and responds with empathy
• Supports a culture of dignity and respect
• Encourages compassionate care across the team

RELIABLE

• Delivers timely and accurate documentation
• Responds promptly to emerging risks and urgent needs
• Follows through on commitments and responsibilities
• Be someone your colleagues can count on

PIONEERING

• Encourages creative, person-led solutions
• Drives continuous improvement in care quality
• Adopts and promotes best practices
• Leads with a learning mindset

SKILLS AND EXPERIENCE ESSENTIAL

• Proven experience in care planning, risk assessment, and quality monitoring within health or social care settings
• Knowledge of CQC regulations and the five key lines of enquiry (KLOEs)
• Excellent communication skills, with the ability to engage effectively with service users, families, professionals, and stakeholders
• Ability to manage competing priorities and respond quickly to urgent needs
• High level of attention to detail and commitment to maintaining accurate, compliant documentation
• Confident working both independently and as part of a team
• Strong organisational and time management skills to meet strict deadlines (e.g., 48-hour care plan completion)
• Compassionate, empathetic, and person-centred approach to care delivery
• Driving licence required personal use of own vehicle

DESIRABLE

• Relevant health and social care qualifications (e.g., NVQ Level 3 or above, or equivalent)
• Experience supporting services through CQC inspections or quality audits
• Previous involvement in service development or quality improvement initiatives
• Familiarity with digital care planning systems and risk management tools
• Experience working with diverse populations and understanding of inclusive practices

EMPLOYEE BENEFITS

• Provide all staff with a free enhanced DBS.
• Access to Medicash.
• Opportunity to utilise E-Learning and gain further knowledge and skills.
• Personal development promoted and funded NVQ`s available.
• 50% discount for our Watersports Centre.
• Annual awards for nominated employees.
• Annual leave (pro rata) starts at 23 days allowance rising to 30 days plus 10 bank holidays.
• Blue Light Card membership