Quality Officer

HealthNet Homecare (UK) Ltd; Swadlincote; Vor Ort; GBP 27.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive salary

25 days holiday

Pension scheme

Training & development

Registration fees paid

Employee Assistance Programme

Refer a friend

Uniform provided

Eyecare vouchers

Perkbox benefits

Long service awards

Zusammenfassung

HealthNet Homecare (UK) Ltd in Swadlincote is seeking a Quality Officer to join the PV team, supporting pharmacovigilance activities, safety reporting and data integrity across homecare services.

You will follow SOPs, liaise with NHS partners, review AE and PQC, assist with audits, and mentor staff. The role offers training, a competitive salary and a comprehensive benefits package.

Qualifikationen

• Understanding of pharmacovigilance principles and patient safety reporting.
• Experience in NHS/pharmacy/homecare or healthcare setting desirable.
• Follows SOPs and defined processes in regulated environment.
• Knowledge of GxP and Quality Management System desirable.
• Strong administrative skills and confidentiality handling.

Aufgaben

• Record safety and product quality information with stakeholders.
• Process adverse events, PQCs and MI queries per SOPs and timelines.
• Follow SOPs to support patient safety and PV processes.
• Compile SOPs and work instructions to aid PV processes.
• Maintain accurate records in relevant systems.
• Support AE, PQC, MI reconciliation with third parties.
• Assist investigations of deviations and late reports under guidance.
• Support data verification and quality checks for compliance.
• Monitor PV inbox and internal reports for triage and escalation.
• Complete PV follow-up requests and reports with guidance.
• Assist with PV audits and readiness.

Kenntnisse

Pharmacovigilance

NHS experience

SOP adherence

GxP knowledge

Data integrity

Ausbildung

GCSE Maths & English

GPvP/Pharmacy qualification

Tools

MS Office

Cloud apps

Jobbeschreibung

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

We are currently looking for a Quality Officer to join our PV Team.

If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.

Main Responsibilities

• Support the pharmacovigilance function by liaising with pharmaceutical company representatives, patients, healthcare professionals and internal colleagues to record safety and product quality information accurately.
• Process adverse events (AE), product quality complaints (PQC) and medical information (MI) queries in line with standard operating procedures, contractual requirements and required reporting timelines.
• Follow relevant standard operating procedures and work instructions to support patient safety and compliant PV processes.
• Compile relevant standard operating procedures and work instructions to aid in PV processes.
• Maintain accurate records and ensure information is entered, tracked and filed appropriately within relevant systems.
• Support AE, PQC and MI reconciliation activities with third parties, escalating discrepancies or overdue items to the Patient Safety Lead or PV Manager.
• Assist with the investigation of process deviations, late reports and reconciliation errors under guidance from the Patient Safety Lead or PV Manager.
• Support source data verification and quality checks as defined by SOPs to help maintain compliance and data integrity.
• Monitor the pharmacovigilance inbox and internal reports, ensuring information is triaged, actioned or escalated within required timeframes.
• Complete pharmacovigilance follow-up requests and reports, seeking guidance where clarification or escalation is required.
• Support audit readiness by maintaining accurate documentation and assisting with the preparation of information for internal and external PV audits.
• Performance monitoring — supporting KPIs, metrics, and compliance reporting.
• Motivating, coaching and mentoring direct reports.

What experience and skills are we looking for?

Essential:

• Understanding of pharmacovigilance principles and the importance of accurate and timely patient safety reporting.
• Previous experience working in NHS, pharmacy homecare, pharmaceutical support services or another healthcare/pharmacy setting is desirable.
• Experience of following SOPs, work instructions and defined processes within a regulated or quality-focused environment.
• Knowledge of GxP and working within a Quality Management System is desirable.
• Good administrative experience, with the ability to maintain accurate records and manage confidential information appropriately.

Qualifications

• GCSE or equivalent pass in Maths and English Language.
• Relevant professional qualification (GPvP / Pharmacy) (desirable).
• High level of IT competence and ability to work confidently across the full Microsoft Office suite of applications and in other cloud-based third-party applications.

What We Offer

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards.