Quality Officer

HealthNet Homecare Limited; Swadlincote; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary structure

25 days holiday + bank holiday

Pension Scheme

Ongoing training and development

Professional registration fees paid

Employee Assistant Programme including

24/7 hour access to remote GP

Refer a friend scheme

Uniform provided

Kit bags for Homecare Nurses

Eyecare Vouches

Perks and benefits via Perkbox

Long service awards

Job summary

HealthNet Homecare Limited is seeking a Quality Officer to join our PV Team. You will support pharmacovigilance activities, liaising with pharmaceutical representatives, healthcare professionals and internal colleagues to record safety information accurately.

In this role, you will process adverse events, PQCs, and MI queries in line with SOPs and reporting timelines, while maintaining compliant PV processes and audit readiness. A proactive, detail-oriented mindset is essential.

Qualifications

• Understanding of pharmacovigilance principles and safe patient reporting.
• Experience in NHS, pharmacy homecare or healthcare/pharmacy setting desirable.
• Experience following SOPs and defined processes in regulated environments.
• Knowledge of GxP and quality management systems desirable.
• Strong administrative skills with confidential records management.

Responsibilities

• Support pharmacovigilance by recording safety and product quality information with stakeholders.
• Process adverse events, PQCs and MI queries in line with SOPs and reporting timelines.
• Follow SOPs and work instructions to support patient safety and PV processes.
• Prepare PV procedures and work instructions to aid PV processes.
• Maintain accurate records in relevant systems.
• Support reconciliation with third parties and escalate discrepancies.
• Assist investigations of deviations and late reports under guidance.
• Support data verification and quality checks to maintain data integrity.
• Monitor PV inbox and internal reports for triage and escalation.
• Complete follow-up requests and reports with guidance when needed.
• Assist audit readiness with documentation and information preparation.
• Performance monitoring—support KPIs, metrics and compliance reporting.
• Motivating, coaching and mentoring direct reports.

Skills

Pharmacovigilance principles

NHS/pharmacy experience

SOPs/GxP compliance

Administrative accuracy

Education

GCSE Maths and English

GPvP / Pharmacy qualification (desirable)

Tools

MS Office

Cloud-based apps

Job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

We are currently looking for a Quality Officer to join our PV Team.

If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.

Main Responsibilities

• Support the pharmacovigilance function by liaising with pharmaceutical company representatives, patients, healthcare professionals and internal colleagues to record safety and product quality information accurately.
• Process adverse events (AE), product quality complaints (PQC) and medical information (MI) queries in line with standard operating procedures, contractual requirements and required reporting timelines.
• Follow relevant standard operating procedures and work instructions to support patient safety and compliant PV processes.
• Compile relevant standard operating procedures and work instructions to aid in PV processes.
• Maintain accurate records and ensure information is entered, tracked and filed appropriately within relevant systems.
• Support AE, PQC and MI reconciliation activities with third parties, escalating discrepancies or overdue items to the Patient Safety Lead or PV Manager.
• Assist with the investigation of process deviations, late reports and reconciliation errors under guidance from the Patient Safety Lead or PV Manager.
• Support source data verification and quality checks as defined by SOPs to help maintain compliance and data integrity.
• Monitor the pharmacovigilance inbox and internal reports, ensuring information is triaged, actioned or escalated within required timeframes.
• Complete pharmacovigilance follow-up requests and reports, seeking guidance where clarification or escalation is required.
• Support audit readiness by maintaining accurate documentation and assisting with the preparation of information for internal and external PV audits.
• Performance monitoring — supporting KPIs, metrics, and compliance reporting.
• Motivating, coaching and mentoring direct reports.

What experience and skills are we looking for?

Essential:

• Understanding of pharmacovigilance principles and the importance of accurate and timely patient safety reporting.
• Previous experience working in NHS, pharmacy homecare, pharmaceutical support services or another healthcare/pharmacy setting is desirable.
• Experience of following SOPs, work instructions and defined processes within a regulated or quality-focused environment.
• Knowledge of GxP and working within a Quality Management System is desirable.
• Good administrative experience, with the ability to maintain accurate records and manage confidential information appropriately.

Qualifications

• GCSE or equivalent pass in Maths and English Language.
• Relevant professional qualification (GPvP / Pharmacy) (desirable).
• High level of IT competence and ability to work confidently across the full Microsoft Office suite of applications and in other cloud-based third-party applications.

What we offer

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards.