Quality Officer

HeliosX; Royal Leamington Spa; On-site; GBP 35,000 - 55,000; Full time

Job summary

HeliosX is seeking a detail-oriented Quality Specialist to establish and support the QMS across our Leamington Spa Pharmacy hub, covering both Medexpress and Dermatica brands.

The role focuses on implementing the system, maintaining SOPs, and ensuring processes are embedded in a fast-growing, globally operating healthcare platform.

Responsibilities

• Assist in maintaining the Quality Management System (QMS).
• Maintain QMS documentation, including SOPs, forms and logs.
• Assist in ensuring periodic review of procedures and keeping procedures and QMS documentation up to date.
• Ensure adherence to all applicable Standard Operating Procedures (SOPs).
• Maintain compliance with good documentation practice and data integrity principles as defined in relevant SOPs.
• Ensure proper filing and retention of quality records.

Job description

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Founded in 2013 by Dwayne D’Souza,HeliosXwas built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.

In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.

Where we’re going:

2026 is another significant year for HeliosX. Our ambition is to surpass £1.1bn in revenue, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we scale, we're focused on building the technology, operational excellence and clinical capabilities that will support sustainable long-term growth. Joining HeliosX now means helping shape the systems, teams and products that will define the next chapter of digital healthcare. You'll be solving complex problems at pace, working alongside exceptional people and building products that genuinely improve lives at scale.

There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

We are looking for a detail orientated Quality Specialist, to establish and support the Quality Management System (QMS) across our Leamington Spa Pharmacy hub, working across both the Medexpress and Dermatica brands. The successful candidate will play a key role in implementing the system, working closely with the wider Quality and Pharmacy teams to ensure the right structure, documentation and processes are embedded.

This person will maintain the Electronic Quality Management System (EQMS), ensuring it accurately reflects current practice and remains a reliable single source of truth for quality documentation. This includes maintaining and updating Standard Operating Procedures (SOPs) so they stay accurate and fit for purpose as the business evolves.

A core part of the role is ensuring that pharmaceutical products are stored, handled and distributed in full compliance with regulatory requirements, particularly Good Distribution Practice (GDP). This means working proactively to identify and manage risk.

The postholder will also be responsible for ensuring all required training is completed and evidenced across the site. Deviation and change management will sit firmly within this role, meaning any departures from expected process are properly documented, investigated and closed out, and that changes to process or system are controlled and recorded appropriately.

Finally, the role supports audit readiness and insurance requirements around supply, ensuring the business is well prepared for internal and external audits and that any findings are addressed in a timely and structured way.

Key Responsibilities

• Assist in maintaining the Quality Management System (QMS)
• Maintain QMS documentation, including SOPs, forms and logs
• Assist in ensuring periodic review of procedures are carried out, keeping procedures and QMS documentation up to date
• Ensure adherence to all applicable Standard Operating Procedures (SOPs)
• Maintain compliance with good documentation practice and data integrity principles as defined in relevant SOPs
• Ensure proper filing and retention of quality records

Compliance, Risk and Quality Assurance

• Ensure compliance with Good Distribution Practice (GDP) guidelines
• Support deviation, complaint, CAPA (Corrective and Preventive Action) and change control processes
• Support product recall and mock recall activities
• Assist with risk assessments and continuous improvement initiatives
• Assist in reviewing all relevant subcontracted activities, ensuring appropriate technical agreements are in place when outsourcing GDP responsibilities
• Assist in reviewing and maintaining bona fides for all customers and suppliers

Training, Reporting and Stakeholder Support

• Maintain training records and coordinate GDP training for employees
• Prepare quality reports and performance metrics as required
• Provide support to the pharmacovigilance team, maintaining adherence to reporting and escalation processes for medical information enquiries, in line with the applicable SOP
• Remain continuously contactable for quality matters

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