Quality Officer

Arvato; Hawkesley; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance 4 x Salary

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato is seeking a Quality Assurance administrator to support the QMS, ensuring GDP and regulatory compliance across departments. You will manage change control, CAPAs, supplier audits, and KPI reporting while liaising with internal and external stakeholders.

The role involves preparing for client audits, supporting supplier management, and assisting with validation and process walkthroughs. Based at East Midlands Gateway with travel to Birmingham locations.

Qualifications

• Experience in quality administration and managing a busy mailbox, document control, scheduling, and audits.
• Knowledge of GDP, ISO 9001, and ISO 13485; familiarity with SAP, electronic QMS and temperature monitoring portals.
• Proficient with Word, Excel, Visio, Projects, and other Office applications.

Responsibilities

• Provide QA support to internal departments to ensure GDP and company procedures compliance.
• Offer QA advice to operational departments to ensure process compliance.
• Initiate and maintain change control, deviations, and CAPA records with effective actions.
• Support QA scheduling of suppliers, internal audits, and annual reviews.
• Collate data for reports, investigations, KPIs, and quality metrics.
• Participate in self-inspection audit program as needed.
• Support client audits and regulatory inspections by prepping documents and scheduling prep.
• Support Supplier Management verifications, audits, and surveys.
• Aid the QMS in line with GDP, ISO 9001, and 13485.
• Liaise with stakeholders on QMS activities and non-compliance actions.

Skills

QA administration

QMS management

Audit readiness

GDP knowledge

ISO standards

SAP

Office suite

Tools

SAP

Electronic QMS

Temperature monitoring portals

Job description

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Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Salary: Up to £42,000.00 depending upon experience.

Location: East Midlands Gateway with Travel to Kings Norton in Birmingham

Hours: 40 hours per week, Monday to Friday 8.30-17.00 (flex on start/ finish available)

You’ll assist the Quality department in supporting the Quality Management System (QMS) by providing efficiencies in administration and promoting continual compliance to regulatory and client requirements with the internal departments, and suppliers.

Your Tasks

• Provide QA support to internal departments to ensure activities are undertaken in compliance with GDP and Arvato procedures,
• Provide quality assurance support/ advice to operational departments in support of compliance to process.
• Initiate and maintain change control, deviation and Corrective and Preventative Action (CAPA) records ensuring effectiveness of activities proposed.
• Provide administrative support to QA scheduling of suppliers, internal audits, and annual reviews
• Collate data to be used in reports, investigations, key performance indicators (KPIs), and other quality metrics.
• Participate in the self-inspection audit programme when required by supporting the QA management team.
• Support Client audits and regulatory inspections by prepping documents and ensuring audit readiness by scheduling internal team prep.
• Support the Supplier Management process, including verifications, audit actions, and surveys.
• Aid as necessary, the Quality Management System in line with GDP, ISO 9001, and 13485.
• Liaise with internal and external stakeholders relating to QMS activities or non-compliance actions linked to co-ordinator tasks and build relationships and trust.
• Support client onboarding ensuring compliance with QMS activities including validation, SAP testing, and process walk-throughs.
• Support the ongoing compliance with the Arvato Global Quality system, and report KPIs into the Global QA team.
• Support product quality, process safety and complaint investigations.
• Complete QA review on inbound packs, return documentation, and temperature data management, ensuring documentation is completed to ALCOA principles and archived according to client requirements.

Qualifications

The ideal candidate will be organised, methodical, and can prioritise a busy workload and be able to liaise with stakeholders and customers of all levels.

• We are also looking for experience in:
• Quality administration; managing a busy mailbox, control of documents, scheduling, annual supplier/client audits, and information
• supporting QMS activities; Investigations, complaint management, gathering change control evidence, audit readiness, compiling KPIs, track completion to SLA
• and/or knowledge of Good Distribution Practice (GDP), ISO 9001, and ISO 13485 and systems such as SAP, electronic QMS, and temperature monitoring portals
• and competent with Office applications (Word, Excel, Visio, Projects etc)
• Previous quality assurance experience in Healthcare, medical devices/pharmaceuticals would be an advantage, but not essential.

Additional Information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub

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Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

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