Quality Manager, Worldwide Grocery Owned Brands

Amazon; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Amazon EU SARL (UK Branch) seeks a skilled Quality Manager to oversee the Worldwide Grocery Owned Brands quality program from London. You will work with Product Development, Category Managers, Food Safety, Marketing, Supply Chain, Operations, and suppliers to ensure products meet quality expectations for both stores and online channels.

You will monitor product performance, analyze trends, identify customer complaints, and drive improvements with internal teams.

Qualifications

• Bachelor's degree or equivalent.
• Experience cross-functionally and across regions.
• Experience in oral and written communication.
• Experience in trust and safety compliance or risk.
• Experience with Excel.

Responsibilities

• Monitor product performance and drive quality initiatives across teams.
• Collaborate with Product Development, Category Managers, Food Safety, Marketing, Supply Chain, Operations and suppliers.
• Analyze trends and customer complaints to identify improvements.
• Benchmark quality and report metrics with cross-functional teams.

Skills

Cross-functional collaboration

Oral and written communication

Data analysis

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

Description

The Worldwide Grocery Owned Brands team is looking for an entrepreneurial, experienced, and analytical Quality Manager. You will join a dynamic, fast-paced, fun and collaborative work environment where you will help build and scale our business within both physical stores and online channels. This role is office-based at our Corporate Head Office in London, Liverpool Street.

This role ensures that products are consistently produced and delivered to our customers to our quality expectations. You will be expected to drive activities across several stakeholder teams including Product Development, Category Managers, Food Safety, Marketing, Supply Chain, Operations, and suppliers to ensure the maintenance of quality expectations for our food & beverage products.

This position will focus on monitoring product performance of launched products, managing trend analysis, customer complaint issue identification, facilitate product and process improvement initiatives with suppliers and internal cross-functional teams. This position will influence process improvements to commercialization processes and upstream product and supplier decisions through product quality benchmarking at category and subcategory levels, leveraging product testing and customer insights. This position will ensure robust quality performance reporting mechanisms, aligned with Worldwide Product Quality team to track program, product, and supplier performance metrics. The position will require resourcefulness and creativity to learn new tools and systems to identify opportunities to drive automation and simplification of data management.

The right person for this role must be customer obsessed and enjoy using data and mechanisms to drive improvements that maintain customer trust with of our brands and products. The successful candidate will be self-motivated, enjoy working with data and identifying trends from large data sets, have high attention to detail, strong vision for quality standards and programs, able to develop sound recommendations for product/process improvements. This candidate must be able to build and maintain strong interpersonal working relationships across teams and regions, able to earn trust and influence teams, be solution oriented, have solid problem-solving skills, and ability to communicate clearly (verbal and written) with technical and non-technical teams alike, and be motivated by a fast-paced dynamic environment.

Key job responsibilities

Seeking candidates with experience in food and beverage products (e.g., quality, food safety, product development, commercialization activities). Experience can be in one product category, but candidate will be expected to support several different product types as part of Amazon PB selection.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience working cross-functionally and across regions
• Experience in oral and written communication
• Experience in trust and safety compliance or risk
• Experience with Excel

Preferred Qualifications

• Experience leading large projects through the full product development life cycle in a large, cross-functional team
• Experience with continuous improvement processes
• Experience in manufacturing, production, distribution logistics environments, retail, or grocery management roles

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Company

- Amazon EU SARL (UK Branch)

Job ID: A10566970