Quality Manager Services

Baker Hughes; Aberdeen City; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Disability programs

Tailored financial programs

Wellbeing programs

Job summary

Baker Hughes is seeking a Quality Manager - Services UK to lead quality assurance across onshore and offshore operations, driving continuous improvement and customer satisfaction. You will guide quality teams, collaborate with customers and global stakeholders, and strengthen governance and core processes to deliver excellence.

In this role you will monitor KPIs, develop action plans, manage quality events, and promote lessons learned to lift performance and reliability across the Services

Qualifications

• Demonstrated experience in Quality Management within industrial, engineering, manufacturing, service or energy environments.
• Experience leading, coaching and developing teams within a matrix organization.
• Strong analytical, problem-solving and process-improvement capabilities.
• Ability to manage customer concerns and support continuous improvement initiatives.
• Ability to interpret performance data and drive business improvements.

Responsibilities

• Provide leadership, guidance and support to quality teams to plan, monitor, and execute quality activities.
• Own Quality Assurance across onshore and offshore operations to ensure products and services meet requirements.
• Measure, analyse and improve Cost of Poor Quality (CoPQ) through targeted CI initiatives.
• Lead customer issue resolution processes, including investigations, root-cause analysis, corrective actions and preventive measures.
• Support reduction of NPT, quality events, and customer complaints through proactive quality management.

Skills

Quality management

Continual improvement

Data analysis

Root cause analysis

Stakeholder management

Team leadership

Communication skills

Job description

Quality Manager - Services

Are you passionate about driving quality excellence and continuous improvement?

Would you like to lead quality initiatives that enhance customer outcomes and operational performance?

Join our team

Baker Hughes is a global energy-technology company operating in more than 120 countries. We deliver innovative solutions that make energy safer, cleaner, and more efficient. Our Services organization is committed to delivering high-quality products and services while fostering a culture of continuous improvement, customer focus, and operational excellence.

Partner with the best

As a Quality Manager - Services UK, you will lead quality assurance and continuous improvement activities across the service lifecycle. You will be responsible for driving quality performance across onshore and offshore operations, supporting customer satisfaction, reducing operational risks, and ensuring quality is embedded throughout project execution and service delivery.

You will lead a team of quality professionals while collaborating with customers, operational teams, and global stakeholders to strengthen quality culture and support business objectives.

As a Quality Manager - Services UK, you will be responsible for:

• Providing leadership, guidance, and support to quality teams to effectively plan, monitor, and execute quality activities.
• Taking ownership of Quality Assurance across onshore and offshore operations to ensure products and services consistently meet customer and business requirements.
• Measuring, analyzing, and improving Cost of Poor Quality (CoPQ) through targeted continuous improvement initiatives.
• Leading customer issue resolution processes, including investigations, root cause analysis, corrective actions, and preventative measures.
• Supporting the reduction of Non-Productive Time (NPT), quality events, and customer complaints through proactive quality management practices.
• Monitoring quality KPIs and performance metrics to identify trends, improvement opportunities, and corrective actions.
• Developing and implementing action plans to improve quality performance across the region.
• Collaborating with global cross-functional teams to strengthen quality processes, governance, and operational consistency.
• Driving a culture of continuous improvement, operational excellence, and customer focus throughout the organization.
• Supporting compliance with applicable quality requirements, standards, and business processes.
• Promoting the use of lessons learned and best practices to improve future performance and customer outcomes.

Fuel your passion

• Demonstrate proven experience in Quality Management within an industrial, engineering, manufacturing, service, or energy environment.
• Have experience leading, coaching, and developing teams within a matrix organization.
• Possess strong analytical, problem-solving, and process improvement capabilities.
• Demonstrate the ability to effectively manage customer concerns and support continuous improvement initiatives.
• Be comfortable interpreting performance data and using insights to drive business improvements.
• Possess strong verbal and written communication skills.
• Demonstrate effective stakeholder management and cross-functional collaboration skills.
• Have excellent report writing, presentation, and communication abilities.
• Be capable of managing multiple priorities while maintaining focus on customer and business objectives.

Work in a way that works for you

We recognize that everyone works differently and that flexibility helps people perform at their best. This role involves close collaboration with operational teams, customers, and global stakeholders to support quality excellence across the Services organization.

Working with us

Our people are at the heart of everything we do at Baker Hughes. We believe we achieve better outcomes when our employees are developed, engaged, and supported to bring their authentic selves to work. We invest in wellbeing, professional development, and leadership growth at every level of the organization.

Working for you

We offer a competitive benefits package aligned with local market standards, including:

• Work-life balance and wellbeing programs
• Comprehensive private medical care options
• Life insurance and disability programs
• Tailored financial programs
• Additional voluntary or elective benefits

The Baker Hughes internal title for this role is: Quality Senior Team leader - Quality Management

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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