Quality Manager

RETAIND Ltd; West Midlands; On-site; GBP 45,000 - 55,000; Full time

Job summary

RETAIND Ltd is seeking an experienced Quality Manager in the West Midlands to own the quality systems, product standards and continuous improvement across a manufacturing operation.

You will work hands-on with production and senior management to ensure quality requirements are met, lead audits, and drive CAPAs, root-cause analysis and containment actions across the shop floor.

Qualifications

• This role requires a strong background in quality systems within manufacturing.
• Experience maintaining ISO 9001 and improving quality management systems.
• Experience auditing and closing non-conformances to resolution.
• Understand inspection processes, manufacturing controls and specs.
• Strong root cause analysis and problem-solving skills.

Responsibilities

• Manage and develop the Quality Management System in line with ISO 9001 and customer specs.
• Lead internal audits and coordinate external/certification audits.
• Oversee quality control across incoming materials, in-process, and finished goods.
• Investigate non-conformances and supplier quality issues; implement CAPAs.
• Work with production to reduce defects and waste; drive improvements.
• Maintain inspection procedures, records and product traceability.
• Ensure calibration of inspection equipment; monitor quality performance.
• Liaise with customers and suppliers on quality requirements and actions.
• Support training and ownership of quality across the business.

Skills

ISO 9001

Quality management

Auditing

Root cause analysis

Communication

Education

Engineering/Quality qualification

Job description

Quality Manager

Location: West Midlands
Salary: Circa 50,000 per annum, depending on experience
Employment: Full-time, permanent

An established specialist manufacturing business is seeking an experienced Quality Manager to take ownership of its quality systems, product standards and continuous improvement activities.

This is a hands-on role, working closely with production and senior management to ensure quality requirements are consistently met across the manufacturing process. The position would suit someone who combines strong quality management knowledge with a practical approach to resolving issues and improving performance on the shop floor.

Key Responsibilities:

• Manage and develop the Quality Management System, maintaining alignment with ISO 9001 requirements and relevant customer specifications.

• Lead internal audits and coordinate preparation for external, customer and certification audits.

• Oversee quality control throughout incoming materials, production and finished product inspection.

• Investigate non-conformances, customer complaints and supplier quality issues, implementing effective corrective and preventive actions.

• Work with production teams to identify the causes of defects, reduce waste and prevent recurring quality problems.

• Maintain clear inspection procedures, quality records and product traceability.

• Ensure inspection and measuring equipment is appropriately maintained and calibrated.

• Monitor quality performance and report trends, risks and improvement priorities to senior management.

• Liaise with customers and suppliers on quality requirements, technical queries and corrective actions.

• Support employee training and encourage consistent ownership of quality across the business.

Skills and Experience:

• Previous experience as a Quality Manager, Quality Lead or Senior Quality Engineer within a manufacturing environment.

• Strong working knowledge of ISO 9001 and practical experience maintaining and improving quality management systems.

• Experience conducting audits and managing non-conformances through to resolution.

• A sound understanding of inspection processes, manufacturing controls and technical specifications.

• Confidence using structured root cause analysis and problem-solving techniques.

• Strong communication skills, with the ability to work effectively with shop-floor teams, customers and senior management.

• A practical, organised approach and the confidence to challenge processes constructively.

Experience within metal processing, component manufacture or a comparable industrial production environment would be advantageous, as would a relevant engineering or quality qualification and internal or lead auditor training.

The Opportunity:

An opportunity to take a central role in shaping quality performance within an established manufacturing business, with scope to strengthen processes, support production and deliver measurable improvements.