Quality Manager

Dalkia; Thornaby-on-Tees; On-site; GBP 60,000 - 90,000; Full time

Job summary

Dalkia UK is seeking an experienced Quality Manager to join our Technical Community. You will influence quality from tender through handover, ensuring safe, compliant outcomes for clients across UK projects.

Join a people-first culture backed by EDF, delivering complex projects with governance, continuous improvement, and digital quality tools like BIM 360, Asite and OpenSpace.

Qualifications

• Experience in a Quality Management role within construction, engineering or E&I sectors.
• Strong understanding of ISO 9001:2015 and its application on projects.
• Experience conducting site inspections, audits and QA reviews.
• Experience managing non-conformances, corrective actions and quality reporting.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support projects to ensure compliance with the QMS and project governance.
• Develop and implement quality controls with project teams.
• Maintain QA documentation (ITPs, ITFs, QSOs, QHPs).
• Manage quality documentation throughout project delivery.
• Lead supply chain onboarding to meet quality standards.
• Conduct site inspections, audits and QA reviews.
• Manage customer complaints and resolution processes.
• Lead non-conformance management and root-cause analysis.
• Produce dashboards and performance data for stakeholders.
• Provide training and coaching on quality processes.

Skills

Quality management

ISO 9001:2015

Site inspections

Non-conformance

Stakeholder management

Analytical thinking

Continuous improvement

Organisational skills

Tools

BIM 360

Asite

OpenSpace

Job description

About Dalkia UK

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together.

Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture. With 5,000+ employees and £600m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career.

At Dalkia, our mission is simple - to succeed by delivering a better experience. Through innovative thinking, technical excellence, and collaborative working, we help our customers, communities, and people flourish.

As we continue to deliver complex and high-profile projects across the UK, we're looking for an experienced Quality Manager to join our growing Technical Community. This is a fantastic opportunity to influence project quality from tender stage through to handover, helping ensure we consistently deliver safe, compliant and exceptional outcomes for our clients.

Working as part of Dalkia's Quality Management function, you will play a key role in driving quality assurance, governance, compliance and continuous improvement across multiple projects, supporting our ambition to become the UK's number one technical solutions provider.

What You'll Be Doing

As a Quality Manager, you'll support projects throughout the entire lifecycle, ensuring Dalkia's Quality Management System (QMS) is embedded and effectively implemented from bid stage through construction, handover and aftercare.

Key responsibilities include:

• Supporting live projects to ensure compliance with Dalkia's Quality Management System and project governance requirements.
• Working alongside Project Leaders to develop and implement effective quality management controls that meet both Dalkia and client expectations.
• Maintaining and developing quality assurance documentation, including Inspection & Test Plans (ITPs), Inspection & Test Forms (ITFs), Quality Sign-Offs (QSOs) and Quality Hold Points (QHPs).
• Supporting project teams with the creation, implementation and management of quality documentation throughout project delivery.
• Assisting with supply chain onboarding, ensuring subcontractors understand project quality standards and expectations.
• Carrying out site inspections, audits and quality assurance reviews to verify compliance and workmanship standards.
• Managing customer complaints and supporting effective resolution to maintain customer satisfaction.
• Leading non-conformance management processes, including root cause analysis and corrective actions.
• Identifying quality risks, opportunities and emerging trends before they impact project delivery.
• Producing quality dashboards, reports and project performance data for project leaders and stakeholders.
• Delivering training, coaching and practical guidance to project teams on quality processes and best practice.
• Promoting and supporting the use of digital quality management tools and platforms such as BIM 360, Asite and Openspace.
• Supporting the development of strategies to measure and reduce the cost of poor quality across projects.
• Driving a culture of continuous improvement and lessons learned across the business.

What We're Looking For

We're seeking an experienced construction quality professional who is passionate about improving standards, driving compliance and supporting successful project delivery.

You’ll bring:

• Proven experience in a Quality Management role within the construction, engineering or E&I sector
• Strong working knowledge of ISO 9001:2015 and its practical application on construction projects.
• Experience carrying out site inspections, audits and quality assurance reviews.
• Knowledge of quality management systems, governance processes and compliance requirements.
• Experience managing non-conformances, corrective actions and quality reporting.
• Strong communication and stakeholder management skills with the ability to influence project teams and supply chain partners.
• Excellent analytical and problem-solving capabilities.
• Experience supporting project teams across multiple projects and stakeholders.
• A proactive approach to continuous improvement and operational excellence.
• Strong organisational skills with the ability to effectively prioritise workload across several projects.

Our Values

People First – It starts with health, safety and wellbeing

Better Together – A collaborative team

Trusted Partners – Dedicated to our clients' success

Taking Responsibility – Making a positive difference

Equity, Diversity & Inclusion

We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you.