Quality Manager

multimatic; Tetford; On-site; GBP 45,000 - 75,000; Full time

Job summary

Multimatic is seeking a Quality Leadership role focused on sustaining and improving the Quality Management System across customer, supplier, and metrology processes. The incumbent will lead multiple quality functions, drive containment and corrective actions, and ensure robust escalation and reporting mechanisms.

You will own PPAP workflows, define inspections and control plans, and monitor KPIs while guiding several teams toward consistent, safe, and compliant product quality.

Responsibilities

• Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner
• Own and maintain the effectiveness of the Quality Management System
• Ensure integration of Quality Engineering, Supplier Quality, and Metrology processes
• Ensure process interactions are defined and controlled
• Ensure Customer Specific Requirements (CSR) are deployed across all quality functions
• Lead management review preparation and ensure actions are tracked to closure
• Provide leadership and direction to: Quality Engineering team, Supplier Quality Assurance team, Metrology / Calibration team, Quality Inspection team (if applicable)
• Define priorities, resource allocation, and escalation rules across functions
• Ensure team leaders are accountable for delivery of operational tasks
• Review performance of each function against agreed KPIs
• Ensure customer quality communication is executed by assigned Quality Engineers
• Ensure timely response to customer complaints, returns, and enquiries
• Define escalation triggers for customer issues requiring Quality Manager involvement
• Review and approve customer-facing responses for critical or high-risk issues
• Ensure PPAP submissions are controlled and approved through defined workflow
• Monitor customer scorecards and escalation systemic issues
• Ensure Supplier Quality Engineers manage supplier containment and corrective actions
• Oversee supplier performance monitoring and escalation
• Review supplier PPAP submissions via delegated review structure
• Escalate chronic supplier performance issues to management
• Ensure supplier quality risks are captured in PFMEA/control planning where applicable
• Supplier nomination and qualification involvement
• Ensure Quality Engineering function maintains PFMEA alignment, with DFM & DFA input
• Control plans
• Inspection strategies
• Measurement system analysis (MSA) where applicable
• Process changes are evaluated for risk and customer impact
• Engineering containment and validation activities are completed effectively
• Ensure calibration system integrity and traceability
• Ensure measurement equipment is suitable for intended use
• Oversee MSA studies (GR&R, bias, linearity as applicable)
• Ensure metrology compliance with internal and customer requirements
• Ensure out-of-calibration response and risk containment is controlled
• Ensure robust containment systems are maintained across all quality streams
• Define escalation rules for containment and quarantine decisions
• Ensure disposition decisions are made within authority matrix
• Ensure traceability and documentation of nonconformance handling
• Has the authority to stop production or shipment where product quality, conformity, safety, or customer requirements are at risk
• Ensure structured problem-solving system (e.g. 8D) is implemented and effective
• Ensure root cause analysis is performed by responsible functions
• Verify effectiveness of corrective actions
• Ensure systemic issues are escalated and embedded into prevention systems
• Define and monitor Quality KPIs across all quality functions to ensure accurate reporting of: Internal defect rates, Supplier performance, Customer complaints, Process capability trends, Systemic performance risks to senior management
• Ensure risk-based thinking is embedded in all quality processes
• Ensure PFMEA and control plans are updated following issues or changes
• Drive continuous improvement activities across all quality functions
• Promote prevention-based quality systems
• Develop capability within Quality Engineering, Supplier Quality, and Metrology teams
• Ensure training and competence requirements are defined and maintained
• Ensure succession planning and resource adequacy across functions
• Conduct performance reviews via functional leads where appropriate
• Maintains working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
• Additional duties and responsibilities as assigned.

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner
2. QUALITY MANAGEMENT SYSTEM OWNERSHIP
   • Own and maintain the effectiveness of the Quality Management System
   • Ensure integration of Quality Engineering, Supplier Quality, and Metrology processes
   • Ensure process interactions are defined and controlled
   • Ensure Customer Specific Requirements (CSR) are deployed across all quality functions
   • Lead management review preparation and ensure actions are tracked to closure
3. FUNCTIONAL LEADERSHIP Provide leadership and direction to:
   • Quality Engineering team
   • Supplier Quality Assurance team
   • Metrology / Calibration team
   • Quality Inspection team (if applicable)
   • Define priorities, resource allocation, and escalation rules across functions
   • Ensure team leaders are accountable for delivery of operational tasks
   • Review performance of each function against agreed KPIs
4. CUSTOMER QUALITY MANAGEMENT
   • Ensure customer quality communication is executed by assigned Quality Engineers
   • Ensure timely response to customer complaints, returns, and enquiries
   • Define escalation triggers for customer issues requiring Quality Manager involvement
   • Review and approve customer-facing responses for critical or high-risk issues
   • Ensure PPAP submissions are controlled and approved through defined workflow
   • Monitor customer scorecards and escalation systemic issues
5. SUPPLIER QUALITY MANAGEMENT
   • Ensure Supplier Quality Engineers manage supplier containment and corrective actions
   • Oversee supplier performance monitoring and escalation
   • Review supplier PPAP submissions via delegated review structure
   • Escalate chronic supplier performance issues to management
   • Ensure supplier quality risks are captured in PFMEA/control planning where applicable
   • Supplier nomination and qualification involvement
6. QUALITY ENGINEERING & PROCESS CONTROLEnsure Quality Engineering function maintains:
   • PFMEA alignment, with DFM & DFA input
   • Control plans
   • Inspection strategies
   • Measurement system analysis (MSA) where applicable
   • Process changes are evaluated for risk and customer impact
   • Engineering containment and validation activities are completed effectively
7. METROLOGY & CALIBRATION SYSTEM
   • Ensure calibration system integrity and traceability
   • Ensure measurement equipment is suitable for intended use
   • Oversee MSA studies (GR&R, bias, linearity as applicable)
   • Ensure metrology compliance with internal and customer requirements
   • Ensure out-of-calibration response and risk containment is controlled
8. NONCONFORMING PRODUCT & CONTAINMENT
   • Ensure robust containment systems are maintained across all quality streams
   • Define escalation rules for containment and quarantine decisions
   • Ensure disposition decisions are made within authority matrix
   • Ensure traceability and documentation of nonconformance handling
   • Has the authority to stop production or shipment where product quality, conformity, safety, or customer requirements are at risk
9. CORRECTIVE ACTION SYSTEM
   • Ensure structured problem-solving system (e.g. 8D) is implemented and effective
   • Ensure root cause analysis is performed by responsible functions
   • Verify effectiveness of corrective actions
   • Ensure systemic issues are escalated and embedded into prevention systems
10. QUALITY PERFORMANCE & REPORTINGDefine and monitor Quality KPIs across all quality functions to ensure accurate reporting of:
    • Internal defect rates
    • Supplier performance
    • Customer complaints
    • Process capability trends
    • Systemic performance risks to senior management
11. CONTINUOUS IMPROVEMENT & RISK MANAGEMENT
    • Ensure risk-based thinking is embedded in all quality processes
    • Ensure PFMEA and control plans are updated following issues or changes
    • Drive continuous improvement activities across all quality functions
    • Promote prevention-based quality systems
12. TEAM MANAGEMENT & COMPETENCE
    • Develop capability within Quality Engineering, Supplier Quality, and Metrology teams
    • Ensure training and competence requirements are defined and maintained
    • Ensure succession planning and resource adequacy across functions
    • Conduct performance reviews via functional leads where appropriate
    • Maintains working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
13. Additional duties and responsibilities as assigned.

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