Quality Manager

jci; Stockport; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private healthcare

Pension

Life insurance

25 days holiday + bank holidays

Cycle to Work scheme

Training & career development

Employee discounts

Employee referral scheme

Job summary

Johnson Controls seeks a Sr. Quality Manager – UK FSP to lead quality strategy across manufacturing sites in Stockport and Great Yarmouth, with support in Enschede, Netherlands.

Reports to Global Quality Director, driving continuous improvement and Zero Defects while overseeing internal audits, supplier quality, and cross-functional collaboration. You will develop leading and lagging KPIs, enhance pFMEA and control plans, and lead NPI/ECN quality activities.

Qualifications

• Bachelor's degree in Electrical, Mechanical, Manufacturing Engineering or related discipline.
• Minimum 10 years' quality experience in ISO-certified manufacturing environment.
• At least 5 years' leadership experience managing quality teams.
• Strong knowledge of ISO 9001 Quality Management Systems.
• Experience interpreting engineering drawings, specifications and technical standards.
• Proven experience with NPI, APQP and PPAP methodologies.
• Strong expertise in root cause analysis, 8D, Six Sigma, SPC and mistake-proofing techniques.
• Demonstrated success leading quality transformation programmes and driving continuous improvement.
• Resilient, process-driven leader with a track record of implementing quality standards and best practices.
• Excellent communication skills and English language proficiency.

Responsibilities

• Lead the transformation of quality culture and continuous improvement initiatives focused on achieving Zero Defects.
• Drive improvements through enhanced pFMEA, mistake-proofing methodologies and robust control plans.
• Establish and monitor leading and lagging quality KPIs, defining targets and strategic improvement plans.
• Lead cross-functional teams in reducing Cost of Poor Quality (CoPQ) and External PPM through structured problem-solving methodologies, including 8D and Six Sigma.
• Develop, maintain and continuously improve the ISO 9001 Quality Management System.
• Manage internal audit programmes and lead site activities during customer, regulatory and certification audits.
• Oversee inspection, testing, analysis and process controls to ensure products consistently meet specification requirements.
• Lead APQP activities and quality stage-gate deliverables for New Product Introduction (NPI) and Engineering Change Notification (ECN) projects.
• Manage supplier quality processes including incoming inspection, PPAP approvals, supplier corrective actions and performance scorecards.
• Ensure compliance with relevant industry standards, customer requirements and regulatory expectations.
• Lead, coach and develop Quality Engineers, Technicians and Inspectors across UK sites.

Skills

Leadership

Quality management

ISO 9001

Root cause analysis

Six Sigma

8D

PPAP

APQP

pFMEA

KPI tracking

Education

Bachelor's degree in Engineering

Job description

What You Will Do

As Sr. Quality Manager – UK FSP, you will lead the quality strategy across our manufacturing facilities in Stockport and Great Yarmouth, with additional support for quality activities in Enschede, Netherlands. Reporting to the Global Quality Director, you will drive a culture of continuous improvement and Zero Defects, ensuring product and process quality standards are maintained and enhanced across all operations. This role includes leadership of site Quality teams, ownership of the Quality Management System, supplier quality oversight, and collaboration with cross-functional stakeholders to improve business performance. Travel of approximately 25-50% is required across UK and EMEA locations.

What We Offer

• Competitive salary plus bonus plan
• Private healthcare
• 25 days holiday plus bank holidays
• Pension
• Life insurance
• Employee Assistance Program
• Employee referral scheme
• Employee discounts
• Cycle to Work scheme
• Discounts on Johnson Controls products
• Training and career development opportunities
• Supportive, collaborative and safety-driven culture

How You Will Do It

• Lead the transformation of quality culture and continuous improvement initiatives focused on achieving Zero Defects.
• Drive improvements through enhanced pFMEA, mistake-proofing methodologies and robust control plans.
• Establish and monitor leading and lagging quality KPIs, defining targets and strategic improvement plans.
• Lead cross-functional teams in reducing Cost of Poor Quality (CoPQ) and External PPM through structured problem-solving methodologies, including 8D and Six Sigma.
• Develop, maintain and continuously improve the ISO 9001 Quality Management System.
• Manage internal audit programmes and lead site activities during customer, regulatory and certification audits.
• Oversee inspection, testing, analysis and process controls to ensure products consistently meet specification requirements.
• Lead APQP activities and quality stage-gate deliverables for New Product Introduction (NPI) and Engineering Change Notification (ECN) projects.
• Manage supplier quality processes including incoming inspection, PPAP approvals, supplier corrective actions and performance scorecards.
• Ensure compliance with relevant industry standards, customer requirements and regulatory expectations.
• Lead, coach and develop Quality Engineers, Technicians and Inspectors across UK sites.

What We Are Looking For

Required

• Bachelor's degree in Electrical, Mechanical, Manufacturing Engineering or a related technical discipline.
• Minimum 10 years' quality experience within an ISO-certified manufacturing environment.
• At least 5 years' leadership experience managing quality teams.
• Strong knowledge of ISO 9001 Quality Management Systems.
• Experience interpreting engineering drawings, specifications and technical standards.
• Proven experience with NPI, APQP and PPAP methodologies.
• Strong expertise in root cause analysis, 8D, Six Sigma, SPC and mistake-proofing techniques.
• Demonstrated success in leading quality transformation programmes and driving continuous improvement.
• Resilient, process-driven leader with a track record of implementing quality standards and best practices.
• Excellent communication skills and English language proficiency.

Beneficial

• Bilingual English and Dutch language skills.
• Master's degree in Engineering, Business or Quality Management.
• Six Sigma Green Belt or Black Belt certification.
• ASQ Certified Manager of Quality (CMQ/OE), Certified Quality Engineer (CQE) or equivalent qualification.
• ISO Lead Auditor certification or ASQ Certified Quality Auditor (CQA).
• Experience supporting multi-site or international manufacturing operations.