Quality Manager

JR United Kingdom; London Borough of Hillingdon; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the UK is seeking an Installation Quality Manager to ensure the highest standards of quality during installation processes. The role involves overseeing installation activities, implementing quality control measures, and collaborating with various stakeholders to exceed customer expectations. The ideal candidate will have a strong background in quality management and installation, with excellent problem-solving and leadership skills.

Qualifications

• Proven experience in installation management or quality control.
• Strong understanding of quality management systems.

Responsibilities

• Lead and oversee all installation processes for quality assurance.
• Conduct regular inspections and audits of installations.

Skills

Quality Management

Problem Solving

Communication

Leadership

Risk Management

Education

Degree in Engineering

Relevant certifications in Quality Management

Job description

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The Installation Quality Manager is responsible for ensuring the highest standards of quality are maintained throughout the installation process for all projects. This role will involve overseeing the installation activities, monitoring adherence to quality protocols, identifying areas for improvement, and driving continuous improvement to deliver exceptional results. The manager will work closely with various stakeholders, including installation teams, project managers, and clients, to ensure that all installations meet or exceed customer expectations and regulatory requirements.

Key Responsibilities

• Quality Oversight: Lead and oversee all installation processes, ensuring quality standards are adhered to across all stages of the installation lifecycle, from planning to execution.
• Process Implementation: Establish and implement quality control processes, methodologies, and best practices to ensure the successful completion of installation projects.
• Monitoring and Auditing: Conduct regular inspections, audits, and reviews of installations to ensure compliance with internal and external quality standards, safety regulations, and customer specifications.

Team Management

Collaborate with cross-functional teams, including installation technicians, engineers, and project managers, to ensure proper execution of tasks, training, and development of installation staff.

Act as a primary point of contact for customers regarding installation quality, addressing concerns or complaints and ensuring timely resolution to maintain customer satisfaction.

• Identify opportunities for process improvement and lead initiatives aimed at enhancing installation efficiency, quality, and safety.
• Reporting: Provide regular updates and detailed reports on the status of installation quality, key performance indicators (KPIs), issues, and resolutions to senior management.
• Regulatory Compliance: Ensure all installations comply with industry regulations, health and safety standards, and contractual agreements.
• Risk Management: Identify potential risks to installation quality and proactively take corrective action to mitigate issues before they affect project timelines or customer satisfaction.

Skills and Experience

• Proven experience in installation management, quality control, or a related field (preferably in IT, telecommunications, or similar sectors).
• Strong understanding of quality management systems, standards, and procedures.
• Experience working with cross-functional teams to drive successful project outcomes.
• Excellent problem-solving and troubleshooting skills, with the ability to address installation challenges quickly and effectively.
• Strong communication skills, both written and verbal, to effectively liaise with internal teams, clients, and stakeholders.
• Strong leadership and organizational skills, with the ability to manage multiple projects simultaneously while maintaining attention to detail.
• Experience with risk management and safety compliance is a plus.

Education and Qualifications

• A degree in Engineering, IT, or related field is preferred, but not essential.
• Relevant certifications in Quality Management or Installation Management are desirable (e.g., Six Sigma, ISO 9001).

Personal Attributes

• High attention to detail and commitment to maintaining high-quality standards.
• Strong leadership abilities with a focus on team collaboration and development.
• A proactive approach to problem-solving and a focus on achieving results.
• Adaptable, with the ability to thrive in a dynamic and fast-paced environment.