Quality Manager

ProTech Recruitment Ltd; Dorking; On-site; GBP 60,000 - 75,000; Full time

Job summary

ProTech Recruitment Ltd is seeking an experienced Quality Manager for our busy manufacturing site in Dorking. You will own the site Quality Management System and lead the quality team, ensuring products meet customer requirements and regulatory standards.

You’ll work closely with engineering and operations, drive Lean and Six Sigma initiatives, manage audits, NCRs and CAPAs, and embed quality into processes to deliver Right First Time performance.

Qualifications

• Strong quality leadership experience within manufacturing or regulated environments.
• Experience with ISO 9001 and ISO 13485 standards.
• Experience managing audits, NCRs, CAPAs and root cause investigations.
• Lean / Six Sigma or wider continuous improvement experience.
• Practical, data-led approach to problem solving.

Responsibilities

• Lead, coach and develop the site quality team.
• Own the QMS and maintain ISO 9001 & ISO 13485 compliance.
• Lead internal and external audits and drive corrective actions.
• Drive reductions in defects, NCRs and customer complaints.
• Lead root cause analysis and implement robust CAPAs.
• Collaborate with manufacturing and engineering to improve Right First Time.
• Use quality data to identify problems early and prevent issues.
• Drive continuous improvement using Lean and Six Sigma.
• Monitor key quality metrics and cost of poor quality.

Skills

Quality leadership

Quality Management Systems

ISO 9001/13485

Lean Six Sigma

Audits & CAPAs

Job description

Quality Manager

Dorking | Manufacturing | ISO 9001 / ISO 13485

We're looking for an experienced Quality Manager to take ownership of quality at a busy manufacturing site, leading the quality team and driving improvements across the operation.

This is a hands‑on leadership role for someone who enjoys being close to manufacturing, working with engineering and operations, solving problems and making sure quality is built into the process - not simply dealt with afterwards.

You’ll have responsibility for the site Quality Management System, maintaining ISO 9001:2015 and ISO 13485 standards while identifying opportunities to improve processes, reduce defects and deliver consistently high standards for customers.

What you’ll be doing

• Leading, coaching and developing the site quality team
• Taking ownership of the QMS and maintaining ISO 9001 and ISO 13485 compliance
• Leading internal and external audits and ensuring corrective actions are completed effectively
• Driving reductions in defects, non‑conformances and customer complaints
• Leading root cause analysis and implementing robust corrective and preventative actions
• Working closely with manufacturing, engineering and other teams to improve Right First Time performance
• Using quality data and trends to identify problems before they become bigger issues
• Driving continuous improvement using Lean and Six Sigma principles
• Monitoring key quality measures including defect rates, customer complaints, audit performance and cost of poor quality
• Supporting wider site compliance, safety and operational improvement initiatives

What we’re looking for

You’ll already have strong quality leadership experience within manufacturing or another regulated environment and be comfortable taking ownership of quality across a site.

You’ll ideally bring:

• 5+ years' experience within Quality, including team leadership
• Strong knowledge of Quality Management Systems
• Experience of ISO 9001 and ideally ISO 13485
• A strong manufacturing background
• Experience managing audits, NCRs, CAPAs and root cause investigations
• Lean / Six Sigma or wider continuous improvement experience
• Confidence working closely with manufacturing and engineering teams
• A practical, data‑led approach to problem solving
• The ability to lead change and bring people with you

This is a great opportunity for an experienced Quality Manager who wants genuine ownership of the quality function and the opportunity to make a visible impact across a manufacturing operation.