Quality Manager

Otis; City Of London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Career progression

Scholarship program

Educational assistance

Job summary

Otis in London is seeking an experienced Quality Assurance Lead to manage the contract‑level QMS, aligning with ISO 9001, TfL quality requirements and Schedule 10 obligations. You will lead design assurance, documentation control, internal and supplier audits, track NCRs and corrective actions, and ensure field works meet safety‑critical RAMS standards and regulatory requirements.

Strong auditing, stakeholder communication and change control are essential.

Qualifications

• ISO 9001 Lead Auditor (essential).
• Engineering or quality management degree (preferred).
• CQI certification (bonus).

Responsibilities

• Lead Quality Management System across the contract; align with ISO 9001, TfL requirements and Schedule 10.
• Oversee design, manufacture, installation and testing quality processes; ensure control and auditability.
• Manage design assurance & documentation control; approve docs, test certificates and maintenance records.
• Lead internal, supplier and subcontractor quality audits; support TfL audits and inspections.
• Track NCRs, corrective/preventive actions and closure; maintain audit trails.
• Ensure field works meet safety-critical RAMS and method statement requirements; perform inspections.

Skills

Auditing

Quality Mgmt

Documentation

Stakeholder comms

Supplier management

Education

Engineering/Quality degree

CQI certification

Job description

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Responsibilities

1. Quality Management System Leadership
   • Maintain and implement a Contract‑specific Quality Plan aligned with:
   • ISO 9001
   • TfL Quality Requirements
   • Contract Schedule 10 obligations

   Ensure all quality processes (design, manufacture, installation, testing, maintenance) are in place, controlled, and auditable.

2. Design Assurance & Documentation Control
   • Ensure compliance with design approval, verification, validation, and assurance requirements.
   • Review and approve technical documentation, test certificates, maintenance records, and compliance evidence.
   • Manage configuration control and documentation changes throughout the contract lifecycle.
3. Audit & Assurance
   • Lead internal audits, supplier audits, and subcontractor quality audits.
   • Prepare for and support TfL audits, inspections, and quality reviews.
   • Track non‑conformances (NCRs), corrective actions, preventive actions, and closure.
   • Maintain audit trails and compliance evidence for contractual inspection rights (Clause 41).
4. Installation & Maintenance Quality Control
   • Ensure all works comply with:
   • Contract specifications
   • Technical standards
   • Safety‑critical requirements
   • Approved RAMS and method statements

   Perform field quality inspections and acceptance checks.

   Verify material compliance, workmanship quality, and traceability.

   Ensure defects are managed under contractual warranty and defect remediation procedures.

5. Supplier & Subcontractor Quality Management
   • Assess and approve subcontractors from a quality perspective.
   • Ensure suppliers comply with:
   • Contract requirements
   • Applicable Laws
   • TfL supply chain standards
   • Oversee incoming inspection, FAT/SAT quality checks, and certification.
6. Performance, Reporting & Data Integrity
   • Maintain performance data in line with contractual KPIs.
   • Ensure accurate and timely reporting of compliance, performance, and quality metrics.
   • Support continuous improvement obligations (Contract imposes yearly improvement targets).
7. Risk Management
   • Identify quality risks and implement mitigation strategies.
   • Participate in risk reviews and ensure quality impacts are captured.
   • Support safety and environmental teams where quality interfaces with HSE.
8. Compliance Management
   • Ensure full compliance with:
   • Contract
   • TfL engineering standards
   • ISO 9001 QMS
   • Applicable regulatory requirements
   • Maintain a master document library and ensure traceable, controlled records for:
   • Materials
   • Workmanship
   • Inspections
   • Maintenance
   • Testing
   • Assurance submissions

Experience & Qualifications – Required Qualifications

• ISO 9001 Lead Auditor (essential)
• Degree or diploma in engineering / quality management (preferred)
• Chartered Quality Professional (CQI) is a bonus

Experience

• Minimum 5+ years Quality Management experience in:
• Rail
• Infrastructure
• Mechanical/Electrical systems
• Construction or asset maintenance
• Strong understanding of:
• Assurance frameworks
• Technical documentation
• Rail or transport quality governance
• Experience with TfL or UK infrastructure clients is a major benefit.

Skills

• Strong auditing and compliance ability
• Excellent documentation control & reporting
• Ability to lead suppliers and subcontractors on quality compliance
• Strong communication with technical and non‑technical stakeholders

What can we offer you?

• Strong Remuneration Package
• A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme
• A culture which encourages innovative ideas and appreciates our talent is the key to our success

Apply today to join us and build what’s next