Quality Manager

Michael Page; Chester; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Quality Manager to ensure that products meet internal and external standards. The role involves leading quality initiatives, managing customer relations, and ensuring compliance with regulations in a manufacturing environment. Ideal candidates will have significant leadership experience in Quality and be committed to continuous improvement. Salary ranges from £50,000 to £60,000 plus benefits.

Qualifications

• Experience in a similar role with knowledge of ISO9001 and ISO14001.
• Experience in a manufacturing environment in a Quality leadership role.
• Ability to facilitate change across an organisation.
• Experience in implementing new processes across multiple departments.
• Sound knowledge of problem-solving techniques.
• Good level of Excel knowledge.
• Analytical and logical with good organisational skills.
• Excellent written and communication skills.
• Committed to continual improvement with understanding of lean principles.
• Ability to work on own initiative and make decisions.
• Tenacious, 'can do' attitude.
• Willingness and ability to mentor and develop colleagues.
• Clear ability to manage a small team.

Responsibilities

• Develop and manage the Quality system and strategy.
• H&S responsibility for the site.
• Develop strong customer relations.
• Liaise with suppliers to ensure standards are met.
• Develop processes for total quality management.
• Ensure development of SOPs and regulatory compliance.
• Implement document control procedures.
• Investigate discrepancies and complaints.
• Maintain awareness of relevant legislation.
• Define and update KPIs for quality performance.
• Mentor and develop a small quality team.
• Drive improvement activities in support of the operations Director.
• Support New Product Development.

Skills

ISO9001 knowledge

ISO14001 knowledge

Problem-solving techniques

Excel knowledge

Organisational skills

Excellent written communication

Mentoring skills

Decision-making

Analytical thinking

Change facilitation

Job description

Exciting Quality Manager role (QHSE) based in Chirk. Working for a growing, well established manufacturing company.

Client Details

Our client is a market leading manufacturing business based in Chirk

Description

The Quality manager's role is to ensure that the product and service the company provides is fit for purpose, is consistent and meets both external and internal requirements. This includes legal compliance and customer expectations. The Quality Manager will take an active role in continuous improvement to help generate a lean culture within the organisation. This role will be the key decision maker for customer complaints and all quality related issues. The role also includes responsibility for Health and Safety (H&S).

The Accountabilities

• Develop and manage the Quality system and strategy, to ensure it meets the business requirements and customer deliverables
• H&S responsibility for the site (H&S Manager reports to the Quality Manager)
• Develop strong Customer relations through regular interaction with Customers, maintaining a high standard of customer experience and ensuring supply of the highest quality product
• Liaise with suppliers to ensure the correct standards are delivered and work closely with the purchasing department to audit new / existing suppliers
• Develop processes across the organisation for total quality management - customer complaints process, returns process etc.
• Ensuring the development of SOPs (writing, revising and approving), ensuring regulatory compliance in conjunction with being 'fit for purpose' operationally and commercially.
• Implement and Manage document control procedures
• Ensure appropriate investigation of discrepancies, errors, complaints, failures or adverse events that require documented review and action
• Maintaining an awareness of new and proposed legislation that impacts the business
• Define, support the development of and update KPI used to monitor the quality performance
• Mentor and develop a small quality team while educating the wider business on best practice.
• Drive improvement activities in support of the operations Director.
• Support New product development (NPD) in the business with particular focus on drawing & Specification contro

Qualifications and Experience

• Experience in a similar role with knowledge ISO9001 and ISO14001
• Must have experience in a manufacturing environment in a permanent Quality (QHSE) leadership role in recent years.
• The ability to facilitate change across an organisation
• Experience of implementing new processes across multiple departments
• Sound knowledge of problem-solving techniques
• Good level of Excel knowledge
• Analytical, logical with good organisational skills
• Excellent written and communication skills
• Committed to continual improvement with an understating of lean principles.
• Able to work on own initiative and make decisions as this will be a role with opportunity to implement your own practices across production
• Tenacious, 'can do' attitude
• A willingness and ability to mentor and develop colleagues
• Clear ability to manage a small team

Job Offer

£50,000 to £60,000 plus benefits