Quality Improvement Officer

Sefton Council; Sefton; Remote; GBP 19,000 - 27,000; Part time

Job summary

Sefton Metropolitan Borough Council is seeking a Senior User for our in-house IT systems to support Adult Social Care on a permanent, part-time basis (18 hours per week). You will review processes and policies, turning information into practical improvements and helping implement positive changes.

You will produce reports, highlight issues and work with colleagues to put actions into practice, monitoring outcomes. DBS check is required and Liquidlogic experience would be valuable.

Qualifications

• Experience with Liquidlogic or a similar case management system is highly desirable.
• Ability to identify process improvements and turn them into practical actions.
• Strong written and verbal communication skills for cross-team collaboration.

Responsibilities

• Review processes, policies and ways of working across Adult Social Care.
• Produce reports, highlight issues and recommend practical solutions.
• Work with colleagues to implement actions and monitor effectiveness.
• Act as Senior User for in-house IT systems, ensuring user needs are heard.
• Communicate changes clearly and support teams through new processes.
• Build relationships across Adult Social Care and contribute to service development.
• Attend meetings, working groups and professional networks to share ideas.

Skills

Analytical skills

Report writing

Stakeholder engagement

Change management

Tools

Liquidlogic

Job description

• Employer: Sefton Metropolitan Borough Council
• Location: Sefton Metropolitan Borough Council, Magdalen House
• Contract: Permanent
• Working Pattern: Part Time
• Hours: 18 hours per week.
• DBS Check: Yes
• Closing Date: 06/11/2026 at 23:59
• Reference: ASC/26/347312

You will work with managers and colleagues across Adult Social Care to help us improve the quality of the way we work. This will include reviewing processes, policies and ways of working, identifying where improvements can be made and helping to put positive changes in place.

You will help turn information into meaningful improvements by producing reports, highlighting issues and recommending solutions. You’ll work with colleagues to put agreed actions into practice and monitor how well changes are working.

You will also act as a Senior User for our in-house IT systems, making sure the needs and experiences of the people using our systems are heard. You’ll work with users to identify improvements, support system changes and help make sure our systems are effective, practical and easy to use.

The key responsibilities include:

• Work with Liquidlogic users across Adult Social Care to understand their needs and identify where systems and processes could be improved.
• Work with the System Development Lead and other colleagues to help develop and put agreed system improvements into place
• Support in testing and introduction of system changes, making sure they meet the needs of people who use them.
• Help communicate changes clearly so that colleagues understand what is changing and how it will affect their work.
• Identify problems and use your initiative to problem sole to find practical solutions.
• Provide advice and support to colleagues and help people to understand and adopt new processes and ways of working.
• Build positive working relationships with colleagues across Adult Social Care and work together to deliver improvements.
• Take part in meetings, working groups and professional networks, sharing ideas and contributing to the continued develop of the service.

This role would suit someone who is solution-focused, enjoys working with others to solve problems and is passionate about improving services.

You’ll be confident working with colleagues at different levels, able to listen to what people need and turn this into practical improvements. Experience of Liquidlogic or a similar case management system would be particularly valuable.

You’ll also be comfortable using your initiative, managing competing priorities and supporting others through change.

EQUAL OPPORTUNITIES

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential.We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

Consider registering for Sefton@work

If you’re an unemployed Sefton resident, register with our Sefton@Work service for free support to help you into employment. You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier. Call Sefton@Work on 0151 934 2610 or visit seftonatwork.net to find out more and get started today!