Quality Improvement & CAPA Lead

CooperVision; Southampton; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Healthcare cover

Life assurance

Wellness Platform

Discounted contact lens scheme

Job summary

CooperVision is a world-leading contact lens manufacturer with a presence in over 100 countries. This role focuses on leading quality investigations across the Packaging and Distribution Group, ensuring timely completion, root cause analysis, and effective CAPA actions, while maintaining regulatory and Quality System compliance.

You will drive continuous improvement with cross-functional teams, lead QA in NCRs, complaints and SNC investigations, and support risk assessments, change management,

Responsibilities

• Represent QA in NCR, Quality Feedback, Customer Complaint and SNC investigations
• Perform root cause analysis and train others outside QA
• Monitor time to complete investigations to minimise customer impact
• Complete investigation reports individually and with teams, lead meetings
• Evaluate effectiveness of corrective and preventative actions
• Lead and participate in quality improvement projects
• Develop documentation for improvement projects including training material
• Provide training to meet project requirements
• Risk assessment lead and SME for Quality
• ECO Leader and ECO Change Analyst
• Support Engineering team and wider business with changes
• Identify Corrections, Corrective Actions and Preventive Actions within CAPA teams
• Ensure quality issues are investigated in a timely manner and actions implemented
• Review metrics for NCRs, Customer Complaints, QFBs and SNCs
• Provide GMP training and represent QA in GMP improvement projects
• Create procedures and work instructions
• Other duties as directed by QA Management

Skills

Root cause analysis

Quality investigations

Cross-functional collaboration

Training others

GMP knowledge

Data trending

Documentation

Project/Change management

ISO14971 knowledge

ISO13485 knowledge

Tools

GPS

Baan

Red Prairie

Agile

Microsoft Office

Job description

CooperVision is a world-leading contact lens manufacturer with a presence in over 100 countries. This role focuses on leading quality investigations across the Packaging and Distribution Group, ensuring timely completion, root cause analysis, and effective CAPA actions, while maintaining regulatory and Quality System compliance.

You will drive continuous improvement with cross-functional teams, lead QA in NCRs, complaints and SNC investigations, and support risk assessments, change management,